Mortgage Processor

Uhlig LLC • Overland Park, KS

4d • Onsite

About The Position

Uhlig LLC is a fast-growing, advanced-technology publishing company specializing in content-rich documents and periodicals that are delivered in web, print and electronic forms. Based on its proprietary, Internet-based software platforms, Uhlig LLC provides products and services to customers throughout North America, and is a national leader in the field of cross-media, variable-content publishing. Ambitious, imaginative individuals who embrace change and enjoy expanding the boundaries of traditional design and communication will thrive in our fast-paced, innovation-centered culture.

Summary: Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all of WelcomeLink’s web-based products while enforcing quality standards and proper data reporting.

Description: We are seeking an efficient and detail-oriented professional to join our company as a Mortgage Processor in our residential division. Our Mortgage Processors are responsible for upholding established processes and workflows in order to assist with the production of all web-based products while enforcing quality standards and proper data reporting. Successful candidates will demonstrate process and organizational efficiencies, deadline management and resolution management and be committed to delivering the highest quality of each product possible.

Industry: This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.

Requirements

• At least two years of experience as a customer service team member or similar team environment is required.
• Proficiency with Internet tools, telephone systems and software and other common tools.
• Familiarity with Microsoft Word and Excel is required.

Nice To Haves

• Familiarity with printing and mailing principles in a production environment, residential underwriting or loan standards and real estate transactions experience is strongly preferred.
• Understanding of titles to land, homes, settlement statements, loan documents and title insurance commitments strongly preferred.
• Certification as a notary public is preferred.

Responsibilities

• Assist with the production of all web-based products.
• Processing orders through a variety of tasks such as list processing, custom bank questionnaire processing, document clean-up, sending orders to print, scanning and uploading documents or performing manual workflows
• Identifying, researching and resolving production issues
• Handling inquiries including calls, emails and system notes
• Coordinating with the customer support and fulfillment departments to meet product completion deadlines
• Monitoring production queues according to set priorities and completion dates
• Sorting incoming mail
• Coordinating with the implementation departments to identify software needs
• Assisting with administrative tasks including reporting, invoicing and collections
• Other projects as assigned

Benefits

• medical, dental, life and long-term disability insurance
• 401(k) with matching
• paid holidays
• paid time off
• generous opportunities for continuing work-related education and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level