Mortgage Origination Officer

Greylock Federal Credit Union•Pittsfield, MA

21h•$33 - $42•Onsite

About The Position

The Mortgage Origination Officer serves as a primary relationship builder and home loan expert for members and prospects. This role is responsible for originating, counseling, and guiding members through the mortgage lending process while ensuring regulatory compliance and alignment with Credit Union goals. Officers may specialize in outreach, underwriting, or business development depending on career level, with increased volume, complexity, or coaching responsibility corresponding to higher grades.

Requirements

3–5 years of experience in mortgage origination, real estate lending, or community financial services required.
Associate’s degree or equivalent through specialized coursework.
Must demonstrate empathy, cultural competency, and strong relationship-building skills.
Able to collaborate across departments and external stakeholders.
Proficiency in Microsoft Office Suite, loan origination platforms, and spreadsheets.
Understanding of underwriting, credit analysis, and secondary market guidelines.
Certification as a Credit Union Financial Counselor (or ability to obtain within 90 days).
Registration with NMLS required.
Must be able to travel within the designated geographic territory, including attendance at evening and weekend events.
Must be able to remain in a stationary position for extended periods and operate standard office equipment.
Employees must reside in Massachusetts, New York, Vermont, or Connecticut.

Nice To Haves

Bilingual (Preferred not required)
Additional business coursework preferred.

Responsibilities

Originate and underwrite a full range of real estate loan products to meet member needs and Credit Union production goals while ensuring compliance with all lending policies and secondary market guidelines.
Support the full mortgage process by collecting documentation, ensuring timely follow-up with members and processors, and maintaining accurate and compliant loan files.
Provide personalized credit counseling and mortgage readiness coaching to borrowers, particularly those from LMI and historically underserved communities, to increase equitable access to homeownership.
Promote and cross-sell Credit Union products and services, encouraging use of Greylock as the member’s Primary Financial Institution.
Develop, manage, and deepen relationships with community partners, realtors, attorneys, housing agencies, and financial education providers to expand the Credit Union’s presence and mortgage loan outreach.