Mortgage Operations Specialist

Haventree Bank•Toronto, ON

31d

About The Position

Reporting to the Manager Mortgage Operations, the Mortgage Operations Specialist is responsible for supporting Originations by providing customer service for processing documents, ensuring accurate data input, collaborating with internal/external stakeholders and prioritizing efficiencies. This role demands attention to detail, strong communication skills, and a customer-centric problem-solving approach to ensure a smooth mortgage fulfillment process.

Requirements

A college diploma or equivalent is required.
The position requires at least 2 years experience in a Mortgage Administration, Operations, or a similar financial services role.
Values learning and are looking to expand your knowledge and skills.
Strong professional communication skills, both written and verbal (over the phone.)
Organized, detail oriented and able to manage your time appropriately.
French & English is Mandatory

Responsibilities

Communicates effectively both verbally and written to internal and external stakeholders (including appraisers, employers, and mortgage brokers) when documents are incomplete, or additional information is required, to ensure timely accurate results.
Maintains and utilizes salesforce dashboards to track and manage deals in pipeline, be responsible for meeting document review timelines (SLAs.)
Handles and maintains condition management.
Updates the CRR/AML Score Card on a regular, timely basis.
Adheres to all Bank, business area and AML/ATF policies and procedures.
Reviews and approves supporting documents according to HTB’s risk appetite and policies.
Ensures that Quality Assurance requirements, Compliance and Risk review queries are dealt with in a timely and accurate manner.
Conducts income document analysis and calculations to ensure the applicant’s income can be confirmed, including submitting income to Equifax for review.
Conducts appraisal report analysis to validate property valuation and compliance with internal policies and external regulations.
Maintains operational excellence, using all available resources, escalating, when necessary, to maximize efficiencies and provide quick turnaround times.