Mortgage Specialist

Wheelhouse Credit Union•San Diego, CA

About The Position

The Mortgage Specialist is primarily responsible for efficiently handling all mortgage related inquiries and applications. An annual minimum in mortgage originations is required in order to meet the production goals for this position. Additionally, they will have support roles in interviewing consumer loan applicants and disbursing loans in a friendly and professional manner. This position will also remain current on all laws, rules and regulations including Bank Secrecy Act and Customer Information Programs and processes.

Requirements

High school diploma or equivalent.
Minimum of three years of experience in a financial institution with a minimum of one year of mortgage, consumer loan and new accounts experience.
Professional written and verbal communication skills including excellent grammar and telephone etiquette.
Ability to handle people and/or situations with tact, diplomacy, and professionalism.
Register with the Nationwide Mortgage Licensing System and Registry (NMLS).
Will be required to undergo a background check.
Registration with the NMLS to be maintained on an annual basis.
Must be eligible to become an individual endorsee under the business entity license of Wheelhouse Credit Union held with the California Department of Insurance.
Will be required to complete an individual application for insurance and an affidavit of training and knowledge.
Proficiency with Microsoft Office products, 10 key adding machine, on-line computer system, and typewriter.
Excellent collaborative skills and the ability to develop and maintain positive working relationships are essential.
Knowledge and understanding of the mission and vision of the Credit Union.
Strictly adhere to the Credit Union’s policy of confidentiality, security, professional conduct and dress

Nice To Haves

Preferred knowledge of mortgage lending practices and policies.

Responsibilities

Effectively sell First Mortgage and all other real estate secured products and services to meet each member’s individual financial needs and goals.
Originate Mortgage Loan applications using loan origination systems (LOS), and utilize sales tools to assist clients in choosing the right loan for their personal financial situation.
Follow-up on all assigned Mortgage Loan leads and update the status in the LOS, within established timelines to ensure all service guarantees are met.
Update LOS with all contact made with the members regarding their loan.
Originate HELOC and 2nd Trust Deed loans applications using the LOS, when applicable.
Coordinate the mortgage application process between the member and appropriate parties including the loan processing team to ensure an extraordinary service experience.
Manage loan pipelines, including timely and proactive follow-up on leads, approved loans, meeting targeted closing ratio and other product cross sell ratios.
Notate conversations logs as required by management.
Interview loan applicants providing information on current policies and procedure and verify that loan application is completed accurately.
Open new membership accounts, promote and cross-sell Credit Union products and services, and responds to requests for information pertaining to deposit accounts and loans.
Disburse loans as authorized by Credit Committee.
Complete and maintain monthly sales logs and reports.
Cross-sell and refer investment and insurance products.
Meet minimum loan production goals and all other goals as assigned.
Adhere to Credit Union Policy and Procedures, complete annual compliance training.
Ensure compliance with all processes pertaining to BSA, CIP and REG E programs.
Perform other duties assigned.