Mortgage Operations Manager

U.S. Bank National Association • Remote, OH

5d • Onsite

About The Position

The role manages existing HFA client relationships across assigned accounts. Responsibilities include monitoring and managing loan delivery pipelines, serving as the frontline contact for client issues, responding to client questions or problems, and coordinating internally with pricing, credit, fulfillment, and servicing teams to resolve issues. When lenders deliver loans, manage and monitor the pipeline of their accounts.

Requirements

• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of business-related experience
• Four to five years of managerial experience

Nice To Haves

• Advanced understanding of all aspects of mortgage lending, servicing or operational policies and practices including experience with HFA lending.
• Strong analytical and decision-making skills
• Good organizational and project management skills
• Effective interpersonal, verbal and written communication skills
• Well-developed knowledge of human resources functions
• Effective supervisory and management skills
• Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously

Responsibilities

• Monitor and manage loan delivery pipelines.
• Serve as the frontline contact for client issues.
• Respond to client questions or problems.
• Coordinate internally with pricing, credit, fulfillment, and servicing teams to resolve issues.
• Manage and monitor the pipeline of lender accounts when loans are delivered.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager