Mortgage Operations Associate

Primary Residential Mortgage•Salt Lake City, UT

1d•Onsite

About The Position

Learn and support various operational functions within the mortgage process. This role involves assisting internal teams with workflow management, loan file movement, document review, and other operational support tasks. The associate will maintain accuracy and attention to detail while managing multiple priorities and deadlines, and communicate effectively and professionally with team members and internal departments. Responsibilities include responding to requests, emails, and operational tasks in a timely manner, taking initiative to learn systems, processes, and mortgage terminology, and adapting to changing business needs. The role requires active participation in training and development opportunities, working independently while maintaining collaboration, and maintaining organization and efficiency in a high-volume environment. The associate will support operational goals, service level expectations, and departmental productivity standards, demonstrating professionalism, accountability, and a strong work ethic daily.

Requirements

Strong communication and interpersonal skills
Ability to multi-task and manage competing priorities
Strong organizational skills and attention to detail
Self-motivated with the ability to work independently
Eagerness to learn and grow within the mortgage industry
Ability to adapt quickly in a fast-paced environment
Positive attitude and team-oriented mindset
Strong problem-solving and critical thinking skills
Ability to ask questions and seek clarification when needed
Proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)
Must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.
Compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies.

Nice To Haves

Previous office, customer service, operations, or administrative experience preferred
Mortgage industry experience is a plus but not required

Responsibilities

Assist internal teams with workflow management, loan file movement, document review, and operational support tasks
Maintain accuracy and attention to detail while managing multiple priorities and deadlines
Communicate effectively and professionally with team members and internal departments
Respond to requests, emails, and operational tasks in a timely manner
Take initiative to learn systems, processes, and mortgage terminology
Adapt to changing business needs and support teams where needed
Ask questions, seek guidance, and actively participate in training and development opportunities
Work independently while maintaining collaboration with leadership and peers
Maintain organization and efficiency in a high-volume environment
Support operational goals, service level expectations, and departmental productivity standards
Demonstrate professionalism, accountability, and a strong work ethic daily

Benefits

Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
Ensure every action and decision is aligned with PRMI values.
Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
Realize team synergies through networking and partnerships across PRMI.
Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Work effectively as a team contributor on all assignments.
Perform quality work within deadlines.
Respect client and employee privacy.