Mortgage Manager

MTC Federal Credit Union•Greenville, SC

9h•Onsite

About The Position

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve, offering personalized financial solutions and fostering lifelong relationships. We are seeking an experienced Mortgage Manager to lead and scale a high-quality mortgage operation within a mission-driven, member-focused financial institution. This role is responsible for end-to-end mortgage and HELOC operations, ensuring loans move efficiently, compliantly, and consistently from application through closing, funding, and delivery. The ideal candidate is both a hands-on operator and a people leader who thrives in a growing environment and enjoys building structure, accountability, and strong teams.

Requirements

5+ years of mortgage operations experience (processing, closing, and/or funding)
Strong working knowledge of FNMA guidelines, mortgage documentation, and compliance fundamentals
Demonstrated experience administering or configuring a Loan Origination System (LOS)
Highly organized, detail oriented, and comfortable balancing quality with production demands
Continuous improvement mindset suited for a growing organization
NMLS License Required
Responsible for complying with all laws, statutes, rules and regulations which govern credit unions, including but not limited to all components of the Bank Secrecy Act provisions of the US Patriot Act.
Must comply with all credit union policies and applicable laws and regulations; maintain confidentiality of member information.

Nice To Haves

4 years leading teams preferred

Responsibilities

Own and manage the full mortgage and HELOC lifecycle, from application through funding and final disposition.
Establish, monitor, and improve service standards including cycle times, conditions, clear to close, and funding timelines.
Lead structured operating routines such as pipeline reviews, exception tracking, and closing/funding calendars.
Deliver clear operational reporting on pipeline health, capacity, pull through, fallout, and quality trends.
Serve as business owner for the Loan Origination System (BYTE Pro and MeridianLink), including workflow design, controls, and data standards.
Underwrite HELOCs within delegated authority or prepare credit recommendations consistent with policy and regulation.
Partner with Compliance, Finance, IT, and vendors to maintain strong controls, audit readiness, and secondary market delivery.
Analyze QC findings and implement sustainable improvements that reduce defects and rework.
Lead, coach, and develop processors, closers, funders, and support staff through clear expectations, feedback, and cross training.
Drive continuous improvement initiatives that support operational scalability and an excellent member experience.