Mortgage LSR/Teller

American National Bank & Trust•Wichita Falls, TX

2d•Onsite

About The Position

The LSR/Teller is responsible for providing customer service and performing loan servicing and teller functions at the Elmwood location. This position assists with mortgage-related administrative functions, account opening and maintenance, payment processing, expense and accounts payable activities, and daily teller operations while providing professional and efficient service to customers.

Requirements

Ability to accurately and efficiently count, handle, and balance cash and other monetary transactions.
Excellent customer service and communication skills; ability to communicate professionally and effectively with customers, co-workers, and other individuals.
Ability to identify and resolve routine problems and exercise sound judgment when addressing customer and operational issues.
Strong organizational and operational skills, including the ability to manage time effectively, prioritize tasks, meet deadlines, and maintain attention to detail.
Exceptional customer service skills, patience, confidence, integrity, and the ability to work effectively as part of a team.
Knowledge of basic accounting principles.
Ability to effectively use computers and applicable Bank systems to perform assigned duties.
Under general supervision, working from established policies and procedures; refers questionable cases or issues to the direct supervisor.
Ability to use sound judgment and decision-making skills when performing assigned duties and addressing routine customer and operational issues.
High level of accuracy and attention to detail required when handling cash, processing payments, maintaining accounts, and performing administrative duties.
Ability to maintain confidentiality when handling customer, employee, financial, and other sensitive information.
Ability and willingness to comply with applicable laws, regulations, Bank policies, procedures, and internal controls, including Bank Secrecy Act, Anti-Money Laundering, USA PATRIOT Act, OFAC, and Fair Lending requirements.

Responsibilities

Provides backup support for preparing and managing expense reports.
Handles all returned mortgage mail.
Provides backup support for Accounts Payable, including processing appraisal payments and legal fee payments.
Opens accounts and performs account maintenance.
Posts mortgage payments.
Answers phones and directs calls to the designated servicing area; does not provide servicing assistance.
Orders and puts away supplies for the Elmwood location.
Makes welcome calls to borrowers on all new loans.
Performs teller duties for walk-in and drive-through customers.
Balances the vault and teller drawers.
Perform all other duties as assigned