Mortgage Loan Servicing Representative

Commerce Bank • Kansas City, MO

49d • $19 - $27 • Hybrid

About The Position

The main purpose of this job is to handle every aspect of a mortgage loan after origination. This role handles customer service, escrow accounts, loss mitigation, taxes, insurance, modifications, accounting, investor accounting and payoffs.

Requirements

• Thorough knowledge of all aspects of the specific functional area and ability to understand the interrelationship of all mortgage servicing functions and the resulting impact
• Demonstrates self-initiative in problem identification or provides assistance as needed within specific functional area as well as the group
• Ability to work with other departments to meet time requirements
• Ability to consistently meet or exceed minimum departmental productivity standards
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook
• High school diploma or equivalent combination of education and experience required
• 2+ years Real Estate loan experience required

Nice To Haves

• 2+ years of customer service via telephone, email and chat, experience preferred

Responsibilities

• Perform routine and complex tasks in the servicing of mortgage loans in one or more of the various servicing functions; includes administration, cashiering, new loans/acquisitions, special loans, escrow, investor accounting, customer service or default
• Process Payments or Advances on loans, including maintenance and adjustments, utilizing multiple systems applications.
• Process mortgage releases and subsequent documents to borrowers
• Perform customer service via telephone, email and chat
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees