Mortgage Loan Servicing Representative

Ent Credit Union•Colorado Springs, CO

11d•$19 - $20

About The Position

The Mortgage Loan Servicing Representative's role is to provide member service to members with first mortgage active and paid in full loans with Wings/Ent Credit Union. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Requirements

High School Diploma/G.E.D. or equivalent
6+ months in customer service environment-financial services / call center preferred
Ability to quickly learn and master basic concepts relevant to mortgage lending required.
Previous exposure to, or basic understanding of, mortgage loan terminology, regulations, products, processes and services strongly preferred
Ability to comprehend mortgage documents such as purchase contracts and appraisals
Independently prioritize and manage workload
Organizational skills for multi-tasking
Detailed oriented
Flexibility and willingness to take on other tasks
Ability to adapt in an ever-changing environment
Display positive, professional demeanor
Self-motivated to work independently with little supervision
Initiative to meet and/or exceed job standards
Effective verbal and written communication skills
Computer skills to include Microsoft Word and Excel
Analytical and mathematical skills
Type a minimum of 30 wpm

Responsibilities

Complete and respond to member requests either in person or through electronic mediums.
Answer questions; perform various monetary transactions and loan file maintenance related to the member's first mortgage loan in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
Utilize and update the database to assign and document completion of incoming requests received by mail, fax, and email to the appropriate team and/or individual in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.