Mortgage Loan Servicing Default Solutions Processing

Regions Bank•Memphis, TN

4d•$33,975 - $40,446•Hybrid

About The Position

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Nice To Haves

Bankruptcy Servicing Experience
Loan Servicing or Consumer Lending Experience
Collections and Delinquency Resolution Experience
Strong Analytical and Research Skills
Knowledge of Banking Regulations and Compliance Requirements
Bankruptcy Servicing, Mortgage Servicing, Consumer Loan Operations, Default Management

Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices