Mortgage Loan Servicing Customer Service Rep - Hattiesburg, MS
Regions Bank•Hattiesburg, MS
•$32,850 - $37,611•Hybrid
About The Position
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
- Proximity to Hattiesburg, MS required.
Nice To Haves
- One (1) year of customer service or related experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Basic computer skills
- Excellent customer service skills
- Good verbal and written communication skills
Responsibilities
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May make periodic calls to existing customers to determine satisfaction with the company, products, and services
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
