Mortgage Loan Servicing Credit Reporting & Maintenance

Regions Bank•Hattiesburg, MS

2d•$42,075 - $51,543•Hybrid

About The Position

At Regions, the Loan Servicing & Customer Service Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. This position is formally trained to provide customer service back up support when call volumes are high. This position is formally trained to provide customer service back up support when call volumes are high. During those peak times, this position will also respond to customer’s inquiries or complaints regarding Loan Servicing products or services.

Requirements

High School Diploma or GED
Four (4) years of banking or related work experience
Applicants will be expected to pass any assessment associated with the position

Nice To Haves

Knowledgeable of loan operations activities
Experience with HELOCS & HELOANS

Responsibilities

Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves escalated or complex customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under limited supervision following established guidelines and procedures
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Provides guidance to less experienced team members
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.