Mortgage Loan Processor
About The Position
At First Financial Bank, we know the mortgage process is more than transactions—it’s about helping people achieve homeownership with confidence. As a Mortgage Loan Processor, you’ll play an important role in ensuring a smooth, accurate, and efficient experience for our customers from application to closing. This role is ideal for someone who thrives in a detail-oriented environment, enjoys problem-solving, and values strong communication. You’ll work closely with customers, loan originators, and partners to keep the process moving forward while delivering exceptional service every step of the way.
Requirements
- Associate degree with 1+ years of business experience, or 2+ years of related experience
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and meet deadlines
- Analytical mindset with problem-solving capabilities
- Proficiency in mortgage systems (e.g., Encompass) and Microsoft Office
- Ability to maintain confidentiality and exercise sound judgment
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
Nice To Haves
- Previous residential mortgage lending experience preferred
- Customer-facing experience in a financial services environment preferred
Responsibilities
- Serve as the primary point of contact for customers, loan originators, real estate agents, and vendors throughout the mortgage lifecycle.
- Conduct initial application reviews and ensure all documentation is complete, accurate, and ready for underwriting.
- Gather required information, validate details, and resolve discrepancies to keep loans moving forward.
- Monitor loan progress, follow up on outstanding items, and provide timely updates to all parties.
- Manage loan files and updates ensuring proper documentation throughout the process.
- Perform basic financial calculations and assist in evaluating loan applications against guidelines.
- Follow underwriting standards, regulatory requirements, and internal policies while maintaining confidentiality.
- Keep up with mortgage regulations and assist with team initiatives, including customer support and occasional outreach efforts.
Benefits
- Medical, dental, vision, and employer-paid life and disability insurance.
- 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Paid time off, including 11 Federal Reserve bank holidays.
- Tuition assistance and professional development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
