Mortgage Loan Processor and Servicing Specialist

DevNW • Springfield, OR

9d • Hybrid

About The Position

At DevNW and our CDFI partner, Community LendingWorks (CLW), we believe everyone should have the opportunity to build financial stability, create wealth, and achieve their goals. Through our homeownership and lending programs, we help individuals and families access the tools and resources they need to purchase and maintain a home. We're looking for a detail-oriented and highly organized Mortgage Loan Processor and Servicing Specialist to join our team. In this role, you'll help ensure that loans move smoothly from application through funding and servicing. If you enjoy working with detailed information, keeping things organized, solving problems, and supporting a mission-driven organization, this could be a great opportunity for you. This is a new, fixed-term position currently funded for two years. You'll join a collaborative and entrepreneurial organization committed to innovation, community impact, and professional growth. Your work will directly support programs that help individuals and families achieve homeownership and build financial security.

Requirements

• At least two years of administrative experience.
• Experience working with databases, loan systems, or other data management platforms.
• Experience reviewing and maintaining detailed files and documentation.
• Familiarity with mortgage lending, loan documentation, or loan servicing.
• Experience reviewing income, assets, credit, or collateral documentation.
• Strong data entry, recordkeeping, and attention to detail.
• Proficiency with Microsoft Excel.
• The ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and organizational skills.
• Clear written and verbal communication skills.
• The ability to work independently while also collaborating with a team.

Nice To Haves

• Experience in loan processing or loan servicing is preferred.
• An associate degree or coursework in finance, accounting, business administration, or a related field is preferred, or an equivalent combination of relevant education and work experience.
• Bilingual English/Spanish skills are strongly preferred.

Responsibilities

• Support the processing, funding, and servicing of residential mortgage and silent second loans through DevNW's Wildfire, Down Payment Assistance, and Amplify Oregon Mortgage programs.
• Review loan files to make sure they are complete, accurate, and meet program requirements.
• Collect and verify borrower and loan information.
• Identify missing or incorrect information and follow up as needed.
• Support Loan Officers and Mortgage Loan Originators throughout the loan process.
• Order and coordinate third-party services, such as appraisals and employment verifications.
• Enter and maintain loan information in loan servicing systems.
• Manage loan documentation, payment information, escrow records, payoffs, and borrower correspondence.
• Research and resolve discrepancies in loan and servicing records.
• Maintain organized and accurate electronic and physical files.
• Support quality control reviews, audits, and other compliance activities.
• Work closely with Finance, Underwriting, program staff, and other internal teams.
• Protect the confidentiality and security of borrower information.
• Provide general administrative and operational support to the Homeownership team.

Benefits

• Employer-paid medical, dental, and vision insurance for employees (your monthly premium could be $0 depending on the plan selected)
• Flexible schedules, including alternative work schedules where operationally feasible
• Generous paid time off, including vacation, sick leave, floating holidays, self-care days, and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with employer match
• 5% extra wage differential for Spanish Speakers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree