Mortgage Loan Originator (MLO)

Security Federal Savings Bank•Kokomo, IN

About The Position

The Mortgage Loan Originator (MLO) originates first mortgage and/or second lien equity loans, and promotes the financial institution and its lending services to the real estate community. This role involves following established workflows, meeting annual loan projections, documenting calls, and maintaining knowledge of the bank's products and investor loan programs. The MLO is responsible for increasing customer relationships, improving customer experiences, and participating in new business generation activities. They also assist in developing branch goals and budgets, cross-selling bank products, and ensuring customers are directed to appropriate financial solutions. A key objective is to achieve a high deposit conversation rate, ensuring at least one checking or savings product is open for every loan relationship. The role also supports collecting delinquent loans and attending required training and meetings. In terms of compliance, the MLO completes loan applications accurately and timely to meet regulatory disclosure requirements, qualifies applicants based on bank policies, and ensures loan files contain verified data. They must also comply with all Federal Regulations and bank policies, including BSA/AML/OFAC and CIP Program. For Community Reinvestment, the MLO represents Security Federal at community functions to build relationships with realtors, builders, and other entities for a referral network, actively participates in CRA programs, and arranges educational opportunities for the community.

Requirements

High school diploma or equivalent
Minimum two years’ experience in banking, mortgage lending, or the financial industry
Successful completion of in-house training programs
Must maintain Nationwide Mortgage Licensing System and Registry (NMLS) credentials
Comprehensive knowledge of new accounts operations
Comprehensive knowledge of consumer lending
Basic math and problem-solving skills
Good understanding of financial products and services
Exceptional customer service and professional skills
Strong organizational telephone skills, and communication skills
Ability to multi-task work independently, delegate, and make decisions
Average computer and keyboard skills
Team Player
Valid driver’s License

Nice To Haves

Bachelor degree in business or finance preferred but not required
Secondary market and government program knowledge recommended

Responsibilities

Follows the work flow process and procedures for Mortgage Lender Officer/Originations.
Originates first mortgage and/or second lien equity loans to meet annual loan projections.
Documents calls in Synapsys and makes monthly call report to supervisor.
Maintain knowledge of bank’s products to increase overall customer relationships and meet bank objectives.
Work with lending team to improve overall customer experiences.
Maintain knowledge of investor loan programs and requirements.
Participates in activities for generating new business such as sales calls and special events.
Assists in the development of branch goals and budgets.
Reports at internal Branch meeting monthly.
Greet customers by name, use the name in conversation.
Responsible for knowing and cross-selling bank products to help the customers obtain their financial goals.
Product and Service assistance – If we don’t provide a product or service the customer is looking for, we will find another financial institution that does.
Respond to customer inquiries within 24 hours, within one hour, if it is an emergency.
Realize a deposit conversation rate of 100% per loan relationship (at least one checking or savings product open for every loan relationship maintained).
Participates on SFSB’s assigned committees.
Supports the collecting of delinquent mortgage and consumer loans.
Attends all required retail lending training and meetings.
Completes loan applications and all pre-processing functions in a timely manner to meet regulatory disclosure requirements.
Qualifies loan applicants based on bank’s lending policies and on types of loans offered.
Ensures that residential loan files contain verified and accurate data to submit for loan approval according to established procedures to meet regulatory and loan policy requirements.
Responsible for knowing and complying with all Federal Regulations and bank policies/procedures that apply to the position, including the BSA/AML/OFAC and CIP Program.
Represent and promote Security Federal at community functions to establish and develop relationships with realtors, builders, and other entities to build a referral network.
Actively participate in Security Federal’s special credit programs and other CRA programs.
Arrange and/or participate in external educational opportunities to meet the financial concerns of the community.
Answer phone as needed
Performs other duties as directed by supervisor