The Mortgage Loan Officer sells and originates residential mortgage loans to sales goals. The Mortgage Loan Officer takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans. This position meets with prospects identified directly as well as referred by realtors, developers, attorneys and other external and internal referral sources. The role involves explaining the variety of mortgage products and services available and offering recommendations based on evaluation of individual prospect needs. The Mortgage Loan Officer guides customers through the mortgage application process, explains information required and other aspects of the loan process, and ensures applications are completed accurately and contain required information and supporting documentation. They manage customer expectations regarding processing times and closing dates, and sell and originate residential mortgage loans according to established policies and procedures and applicable legal and regulatory guidelines. The role also involves generating referrals for mortgage sales opportunities and sales of other Company business line products, and developing a plan to achieve sales goals with assistance from sales management. Information is entered into the mortgage loan system so that loans appear accurately in the pipeline. Supporting files are created with backup and explanatory documentation and information for underwriting, regulatory and other purposes. The Mortgage Loan Officer sends application and other required information to the underwriting area, and underwrites loans using point-of-sale underwriting systems within scope of authority. Loan decisions are communicated directly to customers, and any additional information needed is explained. Application materials and other required information are submitted to the processing area to clear any conditions, finalize the loan commitment, and prepare for closing. Regular communication is maintained with customers, underwriters, processors, realtors, closing agents and others to ensure the application process proceeds as planned. The role may involve attending closings as needed. The Mortgage Loan Officer develops knowledge of current industry practices and trends by learning from more experienced sales personnel and by attending continuing education training and seminars, including but not limited to the full array of Company products and services as well as mortgage laws and regulations. They also develop knowledge of policies, procedures, rules and regulations related to retail mortgage products. Participation in homebuyers' seminars, home shows, brokers' meetings and other home financing workshops is expected. Recommendations for changes to products, programs and/or pricing are made. The role ensures TD Bank maintains successful audits and exams within all areas and deals with complex mortgage needs.
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Job Type
Full-time
Career Level
Mid Level