Mortgage Loan Officer Austin

UFCU•Austin, TX

About The Position

The Mortgage Loan Officer (MLO) makes a difference in the lives of members who want to purchase or refinance a home. The MLO is responsible for discussing client needs and recommending the best loan products while working closely with the local, in-house processing and in-house underwriting teams to help put together a member’s complete loan package. About UFCU Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values: Purposefully Member-Obsessed We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success. Possibilities Reimagined We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights. Performance Excellence Rooted in Unwavering Integrity We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

Requirements

High school diploma or equivalent required
Minimum of two (2) years of inside/outside sales experience required
Minimum of two (2) years of mortgage loan origination experience required
Displays strong interpersonal skills through fostering team work and demonstrating patience and respect when dealing with difficult situations
Fully competent in Microsoft Office, Encompass, and other related software programs. Demonstrates the ability to use loan origination software to efficiently perform job functions.
Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
Ability to present ideas and thoughts in a clear, concise manner. Ability to make oral presentations with persuasiveness and confidence. Ability to use clear and simple language to get the message across to members and co-workers.
Able to quickly build rapport and establish credibility with members and co-workers.
Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.
Must be bondable.

Nice To Haves

Bachelor’s Degree preferred
Bilingual in Spanish is preferred

Responsibilities

Advise members by identifying the correct mortgage product for their housing needs and financial future
Review and analyze credit and Desktop Underwriting (DU) findings
Exhibit sales and financial analysis competency in the origination process, creating solutions and mortgage management plans for the member
Actively seek opportunities to increase loan volume
Exhibit strong consultative sales skills, analytic ability, knowledge of the mortgage bond market, and ability to perform and explain mathematical comparisons of the mortgage options available to the member
Comply with RESPA, HMDA, and other laws and regulations
Maintain knowledge of current mortgage guidelines
Utilize CRM to consistently track and communicate all phases of the loan process from start to closing
Serve as a liaison between involved parties in the mortgage transactions such as REALTORS, title company personnel and others
Attend the closing when possible
Make post-closing follow-up calls to ensure member satisfaction and request referrals
Provide timely and accurate loan information to members
Display a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning
Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the community
Make calls and presentations to referral partners
Create outside referral sources to generate 50% of monthly volume goals
Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the community.
Participate in industry professional associations to stay informed and educated on the mortgage industry
Perform other duties as assigned
Adhere to all company policies, procedures and business ethics codes
Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the MLO role