Mortgage Loan Officer

Citizens Financial Group•Framingham, MA

5d•Onsite

About The Position

At Citizens, the Mortgage Loan Officer role involves providing tailored advice, personalized experiences, and innovative solutions to clients to help them navigate changing financial circumstances. The officer will deepen client relationships by collaborating with peers across banking, lending, and investing to assist with short- and long-term financial goals. Citizens is an established financial services company with a branch presence in 12 states and global business capabilities. The company is committed to offering comprehensive benefits, career development, and a stable work environment. As a top lender in the mortgage sector, Citizens is focused on growing its market share. The role requires proactively identifying, building, and maintaining a quality network of business relationships (realtors, builders, professional and personal contacts) for new mortgage lending opportunities. Loan Officers are encouraged to participate in business development, community efforts to promote home ownership, and professional organizations. Key responsibilities include interviewing customers to determine loan needs, advising on products, terms, and pricing, gathering required information, generating complete mortgage applications, ensuring policy adherence, and meeting sales goals.

Requirements

BA/BS degree preferred or equivalent experience in residential mortgage sales
Two plus years of retail residential mortgage sales experience
Documented residential mortgage loan volume in the past 12 months of $8 million (minimum)
Established relationships with local referral networks
Ability to communicate clearly and effectively, both verbally and in writing, across a broad range of audiences
Strong computer skills and experience using laptop technology
Successful candidate must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS.

Nice To Haves

BA/BS degree

Responsibilities

Proactively identify, build and maintain a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities.
Participate in business related development opportunities, community efforts to promote home ownership and professional organizations.
Interview new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing.
Gather any additional required information for mortgage applications.
Generate complete mortgage applications, ensuring appropriate procedures and policies are followed.
Meet sales goals and objectives.
Go above and beyond for customers - Aspire to deliver outstanding customer service.
Drive sales through service - Achieve sales and referral goals by developing a positive customer experience.
Build book of business - Proactively seek ways to develop and expand customer relationships in order to contribute towards the branch success.
Maximize personal productivity - Desire to improve personal efficiency through attention to detail, self-motivation, and adaptability to achieve branch and personal goals.
Grow your own capabilities - Actively participate in opportunities to expand knowledge, influencing and interpersonal skills.