Mortgage Loan Officer Producing Team Manager

Truliant Federal Credit Union•Charlotte, NC

About The Position

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do. Purpose of the Job The Mortgage Loan Officer Producing Team Manager is responsible for driving residential lending sales through the management of a team of mortgage loan officers to increase mortgage production while adhering to credit union policies and ethical standards, and keeping the member’s best interest in mind. This position also originates residential mortgage loans, adhering to internal, regulatory and secondary market guidelines. This position fosters and cultivates business relationships with diverse members of the community to generate mortgage business to meet sales goals and objectives.

Requirements

Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the loan origination environment, as well as services offered by the credit union
Must have a thorough knowledge of first and second mortgage real estate lending, including mortgage processing, underwriting, and closing procedures, and any regulatory compliance relating to real estate lending
Must have a continuing knowledge of insurance products offered and underwriting guidelines to ensure the loans are insurable to protect the credit union’s loan-to-value in the collateral
Must show demonstrated success in prospecting, generating leads, closing business and consistently meeting/exceeding production goals
Must have broad knowledge of all aspects of the mortgage industry, including secondary market concepts and practices and underwriting guidelines
Must have demonstrated ability to lead a sales team to achieve goals and objectives
Must have ability to recognize and focus on critical issues; must balance and respond to competing needs within the organization
Must have verifiable, established network of referral business including Real Estate professionals and other centers of influence
Must have strong computer skills including a fundamental understanding of MS applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
Must have solid time management skills and the ability to organize prioritize and perform multiple tasks simultaneously
Must have ability to analyze and comprehend complex financial data and provide financial alternatives
Must display professionalism and effective interpersonal skills
Must have excellent communication skills in English, both verbal and written
Must have ability to understand all business processes within the Credit Union
Must meet requirements to be bonded
Must be detail oriented and well organized
Must be able to work in a general office environment
Must be able to complete all assignments with minimal supervision
Must have 5+ years of previous Mortgage experience required
Must have demonstrated experience in mortgage sales and marketing required

Nice To Haves

Bachelor’s degree in Business or Finance or related experience with loan processing, or financial services preferred

Responsibilities

Manages an MLO staff to lead the identification of business opportunities, the development of the existing customer base, and the initiation of new client relationships to expand the organization’s residential lending relationships.
Manages and supports interaction with Branch managers to develop relationships.
Helps develop scripting and trains on quality mortgage referrals.
Helps train on providing the best possible member experience for existing and new members.
Manages team to ensure production goals are met and all regulatory and internal policies and procedures are adhered to.
Coaches, develops and inspires staff to maximize their potential.
Continually develops and maintains specialized knowledge of all residential lending products.
Ensures staff has the appropriate resources and training need to successfully compete in the marketplace.
Responds to customer inquiries and referrals that are generated from personal contacts and from other Truliant Federal Credit Union business channels.
Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advises borrowers of product/pricing policies and guidelines, and gathers any additional required information.
Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
Develops and maintains successful relationships with business referral sources, existing and prospective Truliant Federal Credit Union through marketing, cold-calling, prospecting and networking activities.
Utilizes Truliant Federal Credit Union training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external members and internal business partners.
Provides complete loan applications to fulfillment center partners.
Ensures exceptional member experience by overseeing loan process from origination to close and providing on-going communication to members and business partners.
Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training activities.
Participates in community efforts to promote home ownership.
Presents appropriate Truliant Federal Credit Union products and programs and explains guidelines.
Works with Mortgage Processor, Underwriter, and all other Mortgage Staff to ensure that loan documents are submitted to processing within 7 days or as modified by Truliant Federal Credit Union.
Works with Mortgage Processors to ensure that loan conditions are met.
Assists with other tasks and projects as assigned.