Mortgage Loan Officer I

First Option Bank•Osawatomie, KS

1d•Onsite

About The Position

We are currently seeking an Mortgage Loan Officer I to join our Osawatomie location, supporting both mortgage lending and consumer loan needs. Job Summary: The Mortgage Loan Officer I supports the mortgage lending team by assisting clients through the early stages of the loan process. This role is ideal for individuals beginning their career in mortgage banking, with a focus on learning, client service, and regulatory compliance. Ensures that sound banking practices are followed and that all regulations governing lending functions are strictly observed. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards.

Requirements

Associate’s degree or equivalent experience in finance, business, or a related field
Strong interest in mortgage lending and customer service
Excellent communication and interpersonal skills
Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Willingness and ability to learn ENCOMPASS and other loan systems
NMLS registration or willingness to obtain within 90 days of hire

Nice To Haves

Previous experience in banking, sales, or customer service
Familiarity with mortgage products and lending terminology

Responsibilities

Assist clients in understanding mortgage options and gathering required documentation.
Conduct initial financial assessments and pre-qualifications.
Guide clients through the loan application and borrowing process.
Prepare credit memos for internal review.
Maintain accurate and up-to-date records in CRM and loan origination systems.
Participate in training sessions to build product knowledge and regulatory understanding.
Ensure compliance with lending regulations and internal policies.
Learn and apply ENCOMPASS loan origination software.
Build a network of professionals and individuals to create a pipeline for referrals.
Participate in community outreach and events to generate leads.
Cross-sell other bank products and services as appropriate.
Perform other duties as assigned.