Mortgage Loan Officer - Bi-Lingual

WEOKIE Federal Credit Union•Oklahoma City, OK

8h•Onsite

About The Position

The Bi-Lingual Mortgage Loan Officer plays a crucial role in originating a diverse range of first, second, and ITIN mortgage loan products, catering specifically to the unique financial needs and goals of WEOKIE members and non-members. Fluent in both English and Spanish, they provide expert guidance, ensuring exceptional service that turns clients into raving fans.

Requirements

High School diploma or equivalent is required.
Minimum 1 year previous mortgage experience in either the processing or origination of first, second, or ITIN mortgages is preferred.
Demonstrate ability to analyze credit reports, automated underwriting decisions, title commitments, purchase agreements, and other mortgage related documents including the preparation of mortgage disclosure packages.
Demonstrate ability to learn and use the necessary software to complete job functions, especially mortgage loan origination processing systems, along with third party websites.
Knowledge of conventional and FannieMae loan products and guidelines
Excellent Phone etiquette.
Demonstrate ability to learn and adhere to federal and state regulations/laws as they pertain to mortgage lending.
Maintain all required NMLS and SAFE Act licensing requirements including: Annual attestation and NMLS account review, Compliance with all internal SAFE Act Audits, Minimum of one SAFE Act training course per year.
Proficiency with Microsoft Office and Email.
Member focus (internal and external: Builds members confidence, is committed to increasing members satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met, solicits opinions and ideas from members, and responds to internal members.
Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements.
Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
Job Knowledge: Understands duties and responsibilities, has necessary job knowledge and technical skills, understand company mission/values, keeps job knowledge current, and is in command of critical issues.
Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems.
Communication Skills: Proficient in both English and Spanish, excels in conveying intricate financial concepts and instilling confidence in the credit union's financial standing across diverse audiences with varying levels of technical expertise. This includes effective communication of complex financial issues to ensure a comprehensive understanding among WEOKIE members.
Relationship Building: Develops new business, identifies and sells to customer’s needs, translates product features to benefits, has excellent listening skills, sensitive to member’s needs, delivers effective presentations, negotiates well, uses closing skills appropriately, and develops sales skills.

Nice To Haves

Minimum 1 year previous mortgage experience in either the processing or origination of first, second, or ITIN mortgages is preferred.

Responsibilities

Regular attendance in the work site.
Set expectations upfront with borrower(s) and relay loan transaction requirements.
Provide assistant to applicants in the selection of the proper first, second, and ITIN mortgage product.
Originates first, second, and ITIN mortgage loans including but not limited to taking a borrower(s) application, assisting in the gathering of documentation, communicating regularly with applicant/relevant parties, and submits loans to Mortgage Loan Processing Staff.
Cultivates and sustains partner-focused relationships with referral sources such as Real Estate Agents, builders, and more. Actively engages in networking opportunities, participating in events with organizations like the Hispanic Chamber, National Association of Hispanic Real Estate Professionals, OKC Mexican Consulate, among others. This strategic approach ensures a well-rounded connection with the community and enhances WEOKIE’s ability to serve the diverse needs of our members and non-members.
Manages individual pipeline and communicates loan status to members, referral partners and Title Company when appropriate.
Learns and uses various in-house technical systems and programs to streamline the process and reporting requirements. Documents all efforts in assurance to members’ loan closings.
Maintains an active knowledge base of all loan products and an understanding of the qualifications required for each applicant. Maintains knowledge of and adherence to loan level compliance and regulatory requirements.
Participates in regular coaching and performance evaluations.
Adhere to and execute the following SLA’s which are a requirement of the Bi-Lingual Mortgage Loan Officer: <5% Abandon Ratio in the first mortgage phone queue, 85% Occupancy in the first mortgage phone queue, 10 minute response time to online first mortgage applications if submitted during regular business hours. Overnight applications submitted online will be responded to the next business day.
Maintain individual mortgage licensing (NMLS) and continuing education requirements to comply with federal and state guidelines relative to the position. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.