Mortgage Loan Officer Assistant II- New York, NY

TD Bank•New York, NY

37d•Onsite

About The Position

The Mortgage Loan Officer Sales Assistant II provides a wide range of duties related to the day-to-day sales functions of Mortgage Loan Officers (MLO). The Mortgage Loan Officer Sales Assistant II acts as the main facilitator for communications between the MLO and sourcing agents, customers, vendors, mortgage operations and sales support. The job serves as a central point of contact for customers to resolve issues/difficulties.

Requirements

High School Diploma or GED
2-3 Years of related experience
Strong understanding of underwriting and mortgage guidelines
Exceptional interpersonal and sales skills for following up with prospective borrowers
Sound knowledge of mortgage lending, products, policies and procedures
Demonstrated computer skills, including proficiency with basic mortgage loan origination systems
Highly developed customer service skills.
Ability to explain complex mortgage information in simple understandable terms
Ability to operate effectively in a dynamic detail oriented environment
Knowledge of mortgage laws and regulations required, including Home Mortgage Disclosure Act, RESPA, and Reg Z
Knowledge of state and federal agency mortgage loan guidelines and regulations
Organized and detail oriented
Ability to effectively prioritize workload and meet deadlines
Ability to maintain confidentiality of sensitive information
Strong communication skills, both verbal and written
Strong computer skills
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. 5102 et seq., and its implementing regulations, 12 CFR Part 1007
A satisfactory criminal background check, credit report, and statements from job applicant regarding administrative, civil, or criminal findings by any government agency are required by federal law for this position

Responsibilities

Assists high producing loan officers in the effective and timely completion of loan applications
Actively manages the document collection process from origination to closing
Manages the Mortgage Loan Officers pipeline, including the tracking of all deliverables and updating borrowers on status of the loan
Works with customers to set expectations including but not limited to rate inquires, third party providers, loan status and other information deemed necessary
Confirms appointments and reviews with customer all documents needed at time of application to ensure efficiency
Facilitates application process by interfacing with customers in taking full or completing partial applications
Discusses products and pricing at the request of, or in the absence of, the loan officer
Reviews files in detail to foreshadow any potential issues related to income and assets and remedies potential issues prior to file be sent to underwriting
Assists in structuring deals to meet underwriting guidelines
Advocates for client file and manages the file through the underwriting escalation process when necessary
Understands TD underwriting guidelines and has the ability to clearly communicate and explain to borrowers
Writes credit memos for loans explaining unique circumstances and clearly summarizes the lending request
Serves as a liaison between Loan Officer and Mortgage Operations, Sales Support
Aids in the development of a customer database in support of the pursuit of new marketing opportunities
Follows up with sales leads on behalf of the MLO utilizing strong verbal or written communication skills
Proactively manages the lead pipeline in concert with the MLO
Establishes strong relationships with the MLO's referral partners independent of the MLO
Assists in other areas as needed
Provides a high level of customer service to both internal and external customers