Mortgage Loan Assistant

CHICKASAW COMMUNITY BANK•Oklahoma City, OK

9d•Hybrid

About The Position

The Mortgage Loan Assistant is responsible for providing support to the loan application process. This role assists with the administrative, processing, and prequalification duties of an assigned mortgage sales team. The Mortgage Loan Assistant may directly communicate with clients during the loan process, facilitating specific process needs and identifying potential sales opportunities for the Mortgage Loan Officer. Key tasks include ordering and collecting documentation required for the timely closing of loans.

Requirements

Mortgage consultant or similar experience or education is required.
Strong computer skills.
Time management skills.
Communication skills.
Multitasking skills.
Knowledge and understanding of banking rules, regulations, laws, and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act.
Ability to work accurately with close attention to detail.
Ability to maintain confidentiality of sensitive information.
Ability to study and apply new information.
Ability to learn products, services and procedures quickly and accurately; explain concepts clearly to customers.
Ability to establish credibility and rapport, be friendly and personable and look for ways to benefit the customer.
Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills.
Must be self-motivated, assertive, and perform well in a team environment.
Must be organized and maintain a positive demeanor in all situations.
High School Diploma or equivalent required.

Nice To Haves

Associates or Bachelor’s Degree preferred.
Minimum of 2 years of mortgage processing or lending experience preferred.
Advanced knowledge of the mortgage department’s Loan Operating System (LOS).

Responsibilities

Assist with administrative, processing, and prequalification duties of an assigned mortgage sales team.
Communicate directly with clients to facilitate process needs and identify potential sales opportunities.
Order and collect documentation required for the timely closing of loans.
Act as a liaison between the Mortgage Loan Officer and Mortgage Processor.
Serve as a liaison with a group of established realtors (20-30) to allow the Mortgage Loan Officer to concentrate on generating new business.
Review complex files, identify potential problems with loan applications, and arrive at workable solutions prior to submission to Processing.
Monitor pipeline, including updating the Mortgage Loan Officer on pipeline status and updating borrowers and builders on loan status.
Prevent pipeline fallout.
Coordinate marketing to buyers, sellers, realtors, and builders.
Assist in staffing Realtor/builder open houses and trade shows.
Coordinate the preparation of required loan documentation, review for compliance, and coordinate the execution of loan documents.
Organize workflow for loan renewal.
Follow up with clients, insurance agents, Title Company, and/or attorneys for missing loan documentation.
Perform file maintenance to resolve exceptions or documentation deficiencies.
Actively manage outstanding exception items for compliance with Credit Policy.
Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities.
Review new files within 48 hours.
Close all loans on or before the expected closing date.
Keep accurate and updated notes on every loan file in the Loan Origination System.
Perform other duties as assigned.