Mortgage Lending Manager

Marshall Community Credit Union • Marshall, MI

17h • Hybrid

About The Position

Marshall Community Credit Union is looking for a Mortgage Lending Manager. This is a hands-on leadership role that sits at the intersection of member service, regulatory compliance, and secondary market activity, and it reports directly to the COO. Day to day, the Mortgage Lending Manager will oversee the full mortgage lending lifecycle, from initial member conversations and loan origination through underwriting, closing, and secondary market sales. They'll manage construction loans, HELOC activity, and ongoing mortgage servicing, and will make sure everything we do holds up under NCUA rules, FNMA standards, and applicable federal law. Month-end and year-end reporting, board-level updates, and department performance metrics are also part of the picture. Beyond the operational work, the Mortgage Lending Manager will be the face of MCCU's mortgage program in the community. That means building and maintaining relationships with real estate professionals, title companies, and other partners who help us serve members well. They'll also represent the credit union at community events and with external agencies. On the team side, they'll directly supervise our Mortgage Loan Officers. That includes setting goals, managing schedules, conducting performance reviews, and doing the coaching and development work that keeps people growing. If you're the kind of leader who gets energy from watching your team become better lenders and organizational leaders, this role will fill your bucket. This is a full-time, exempt position, on-site with hybrid potential.

Requirements

• Five or more years of mortgage lending experience, with demonstrated knowledge of conventional, FHA, and secondary market loan products.
• Prior supervisory or team leadership experience.
• Working knowledge of Encompass or comparable mortgage origination software.
• Familiarity with automated underwriting systems, including Desktop Underwriter (DU).
• Strong understanding of NCUA regulations, FNMA secondary market standards, and applicable federal mortgage lending laws.
• Ability to evaluate complex loan situations and make sound, policy-consistent decisions.
• Strong interpersonal and relationship-building skills, with members, real estate professionals, and external partners.
• Proficiency with Microsoft Office.

Nice To Haves

• Bachelor's degree in finance, business, or a related field preferred; equivalent experience will be considered.
• Credit union or financial institution experience preferred.

Responsibilities

• Oversee the full mortgage lending lifecycle, from initial member conversations and loan origination through underwriting, closing, and secondary market sales.
• Manage construction loans, HELOC activity, and ongoing mortgage servicing.
• Ensure compliance with NCUA rules, FNMA standards, and applicable federal law.
• Perform month-end and year-end reporting, provide board-level updates, and track department performance metrics.
• Build and maintain relationships with real estate professionals, title companies, and other partners.
• Represent the credit union at community events and with external agencies.
• Directly supervise Mortgage Loan Officers, including setting goals, managing schedules, conducting performance reviews, and providing coaching and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager