Mortgage Fulfillment Officer (Real Estate Secured Lending)

Scotiabank • Toronto, ON

3d • Onsite

About The Position

Mortgage Operations, RESL provides specialized underwriting and processing services to Brokers, Home Financing Advisors, and eHOME customers. As a Mortgage Fulfillment Officer (MFO), you’ll manage assigned mortgage applications from acceptance to funding, ensuring accuracy, compliance, and timely completion. In 2024, our team funded approximately 78,000 mortgage applications – join us and make an impact!

Requirements

• Basic computer skills (Microsoft Office, Adobe).
• Ability to multi-task and meet strict deadlines in a fast-paced environment.
• Strong organizational, prioritization, and communication skills (written & verbal).
• Excellent customer service and problem-solving skills.
• Ability to work independently and collaboratively.
• Openness to feedback and commitment to team culture.

Nice To Haves

• Post-secondary degree (asset).
• Minimum 1 year mortgage industry experience (preferred).
• Knowledge of Scotiabank’s mortgage products, policies, and procedures (asset).
• Familiarity with Bank systems: SMART Funding, Term Lending System, KS (Visa), MIMS, Workflow, CIS (asset).
• Understanding of Broker, Home Financing Advisor, and eHOME mortgage delivery strategy (asset).

Responsibilities

• Prioritize and complete assigned applications within SLA with high accuracy.
• Prepare and forward instructions to lawyers, vendors, and branches.
• Review and upload funding documents, verify solicitor-provided forms, and ensure compliance.
• Handle documentation for PCA, payout/transfer requests, MPA, bridge loans, and refinances.
• Maintain accuracy across Bank systems (SMART Funding, MIMS, TLS, CIS, KS, IRIS).
• Disburse funds correctly and prepare posting worksheets for accounting.
• Resolve issues (title defects, missing info, system errors) and escalate when needed.
• Provide backup support to other MFOs and recommend process improvements.
• Build strong relationships with Broker Relationship Managers (BRMs), Broker Lending Managers (BLMs), Home Financing Lending Managers (HFLMs), branches, solicitors, and vendors.
• Respond promptly to inquiries and resolve funding exceptions.
• Manage pipeline deals in MIMS and SMART notifications to avoid delays.
• Share product knowledge and policy guidance with partners.
• Adhere to all regulatory, documentation, and KYC requirements.
• Maintain confidentiality and cyber security awareness.
• Escalate non-compliance or unusual transactions promptly.
• Verify lawyers’ standing and update records as needed.

Benefits

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree