Mortgage Development Officer - Houston

Truity Credit Union•Houston, TX

16h

About The Position

This position assists Credit Union members with mortgage loan products, recommends products, takes applications, and proactively solicits mortgage business from realtors, relocation specialists, key community partners, corporate contacts, and members. The role builds relationships and uses follow-up and process-management systems to grow business volume and encourage repeat and referral business. The Mortgage Development Officer works with mortgage sales and development leadership to identify trends, product enhancements, and process improvements, and coordinates with departmental personnel to ensure applications generated through business development are processed and closed effectively. The role is expected to adopt High Tech, High Touch practices, using artificial intelligence and other digital tools to simplify routine work while maintaining personal relationships, solving complex problems, and responding with care. It also requires annual NMLS registration, completion of applicable compliance training and testing, adherence to regulatory and policy requirements, and protection of confidential member and Credit Union information. Regular attendance and timeliness are essential. Other job-related duties may be assigned.

Requirements

Maintain active and current registration with the National Mortgage Licensing System throughout employment, with annual registration.
Complete applicable compliance training and testing.
Knowledge of mortgage lending functions, including policies, practices, and standards.
Knowledge of modern office equipment, Credit Union operations, procedures, products, services, philosophies, practices, and systems, and technology and software programs.
Ability to read and interpret written, oral, diagram, and schedule instructions; organize and prioritize work to meet deadlines; write reports and correspondence; and speak effectively before members and employees.
Ability to solve practical problems, work independently with initiative and drive, carry projects from conception through completion, and solicit business that increases volume.
Skill in interpersonal and human relations, effective and timely decision-making, typing, and personal computer use.
Experience with FHA, VA, and Freddie Mac lending, construction loans, bridge loans, and reverse mortgage loans.
Regular attendance and timeliness are essential.
Ability to perform job functions that involve sitting or standing for significant periods and manual dexterity; occasionally reaching above or below normal body position, stooping or bending, and carrying, lifting, or moving objects up to 25 pounds.
Normal hearing, vision, and speech are required to work effectively with co-employees and members.

Responsibilities

Listen and respond to member inquiries, suggestions, requests, and concerns.
Recommend mortgage loan products to members and take applications.
Develop mortgage business by building rapport with community leaders, real estate professionals, corporate contacts, relocation specialists, and members.
Use follow-up and process-management systems to increase business volume and encourage repeat and referral business.
Maintain annual NMLS registration and complete applicable compliance training and testing.
Work with the VP, Mortgage Sales & Development and Assistant Manager, Sales and Development to identify trends, product enhancements, and process improvements.
Coordinate with departmental personnel to help ensure mortgage applications generated through business development are processed and closed effectively.
Follow regulatory and policy requirements, including BSA, OFAC, AML, and Identity Theft Red Flags requirements.
Maintain confidentiality of non-public member and Credit Union information.
Perform other duties and responsibilities as assigned.