Mortgage Default Specialist

General Electric Credit Union•Blue Ash, OH

7d•Onsite

About The Position

The Mortgage Default Specialist will be a subject matter expert in the department’s technical resource for mortgage loss mitigation, foreclosure, investor requirements, property preservation, REO support, and complex mortgage default cases. The specialist manages assigned cases, develops procedures and requirements, supports testing and implementation, trains team members, identifies control weaknesses and helps build a scalable mortgage-default operating model.

Requirements

High school diploma/GED required
Minimum five years of experience in mortgage servicing, mortgage default, loss mitigation, foreclosure, or default claims experience
Extensive knowledge of regulations and guidelines set forth in the Real Estate Settlement and Procedures Act (RESPA)
Ability to serve as Subject Matter Expert and handle complex situations efficiently
Excellent communication skills with high degree of ability to talk to members, especially with matters of sensitivity and conflict resolution
Strong analytical skills and decisive decision-making skills
Able to work in a fast-paced environment
High degree of professionalism especially when working with external parties and attorneys

Nice To Haves

college degree preferred
Direct experience with investor requirements, attorneys, preservation vendors, appraisers, controls, procedures, or testing strongly preferred
Prior experience working in a credit union or community bank preferred

Responsibilities

Manage complex mortgage default cases from referral through resolution, foreclosure, REO dispositions, or closure
Review hardship packages, financial information, servicing history, deadlines, legal status, and collateral condition
Prepare recommendations, monitor conditions, and escalate exceptions, complaints, legal concerns, and investor conflicts
Prepare and monitor foreclosure referrals, attorney activity, legal milestones, expenses, valuations, and exceptions
Assist with document preparation for loss mitigation workout options
Act as the primary contact and liaison between internal teams, external contacts, and third party vendors associated with Default Servicing activities
Identify gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs
Follow up on documentation and monitor accuracy of timing in account handling
Resolve disputed transactions in a timely and cost-effective manner
Provide data to management on a weekly/monthly basis in preparation for monthly reporting
Adhere to the company's risk and regulatory standards, policies, and controls