Mortgage & Consumer Post Closing Specialist

VisionBank•Boone, IA

just now•Onsite

About The Position

Under limited supervision, but following established policies and procedures, supporting the completion, accuracy, and ongoing administration of post-closing mortgage and consumer loan activities. Ensures required documentation is obtained, processed, and delivered in a timely manner while maintaining compliance with internal procedures, investor requirements, and records management standards. Processes loan advances and payments including loan payoffs. Provides professional, timely and courteous customer service to both internal and external customers. Responsibilities include; maintaining lending department specific files, typing routine letters and memos, preparing correspondence in final form, maintaining files and records, and completing special projects as assigned.

Requirements

High school diploma or general education degree (GED).
Must have prior banking experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Spreadsheet software, Word Processing software, Internet and Outlook E-mail.
Must be able to travel to all bank locations using own transportation.

Nice To Haves

Prefer 2+ years of secondary market loan documentation and loan processing experience.

Responsibilities

Follow up on final title work, including 901s and final continuations, to ensure complete and accurate file documentation.
Request final title opinions and final title guarantees as needed to support post-closing file completion.
Assist in resolving funding hold items by coordinating documentation and follow-up activities.
Prepare and transmit recorded mortgages, notes, and related documents to investors in accordance with established timelines and requirements.
Process and maintain abstract receipts in accordance with established procedures and recordkeeping standards.
Sort, scan, and index in-house loan files to maintain accurate and accessible loan records in accordance with established checkback procedures.
Process adverse action loan files in accordance with regulatory requirements, internal procedures, and documentation standards.
Monitor and manage insurance tracking activities to ensure required coverage remains current and properly documented.
Process paid-off and closed loans accurately and in a timely manner, ensuring all related documentation is completed and retained appropriately.
Manage file retention and shredding processes in compliance with recordkeeping policies and regulatory requirements.
Administer force-placed insurance processes, including tracking, follow-up, and documentation maintenance.
Support the handling of credit disputes by gathering required information and assisting with timely resolution.
Provide support for consumer loan processing activities as needed to meet operational demands.
Process incoming payoff requests in a timely and accurate manner, ensuring all related information is reviewed and handled in accordance with established procedures.
Prepare loan tickets, including loan advances and payments, as required for processing loans and perfecting collateral.
Provide back up support for other loan assistants.
Provide customer service to internal and external customers in a professional, timely and courteous manner.
As necessary, recommend changes in procedures which improve the operation of the loan assistant department.
Adhere to State and Federal Banking regulations.