Mortgage Collector

MIDFLORIDA Credit Union • Lakeland, FL

12d • Onsite

About The Position

MIDFLORIDA is seeking a Mortgage Collector to join their team. This full-time position offers the opportunity to build a career with a company that is committed to providing excellent service, fostering a diverse workforce, and promoting a positive company culture. MIDFLORIDA has been recognized as one of Florida Trend's "Best Places To Work" and offers a career path with a growing, successful company. The mission is to improve the financial well-being of its members.

Requirements

• 2+ years of collections experience.
• Possess excellent customer service skills along with strong verbal and written communications skills.
• Must have a strong desire to help people.
• Proficient in the use of computers, the internet and Microsoft Office.
• Proven collections experience with a financial company.
• High School Diploma or equivalent

Nice To Haves

• Experience with Skip Tracing and auto repossession is preferred.

Responsibilities

• Work delinquent first and second mortgages.
• Prepare foreclosure packages.
• Communicate with and assist Attorneys with Foreclosure files.
• Communicate with Servicing departments regarding modification and hardship reviews.
• Contact members via phone, letters, etc, to make appropriate payment arrangements.
• Treat our members with respect, empathize with their situation, and identify a win-win outcome for both the members and the credit union.
• Actively work potential collections accounts and monitor the daily collection queue.
• Assist members and staff with collection related matters.
• Update account and member information.
• Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.
• Provide technical solutions in support of MIDFLORIDA’s electronic services.
• Exhibit a high degree of integrity, trustworthiness, and professionalism always.
• Exude a positive and professional attitude with members and partners consistently.
• Perform other duties as assigned.

Benefits

• Stability
• Opportunity for growth
• Paid time off and paid holidays
• Tuition assistance after 6 months of service
• 401K Plan with employer matching
• Health, Dental, and Vision Insurance - Generous and affordable plans for employee and family.
• Employee Assistance Program- No waiting period to access benefit.
• Bonus programs and annual appraisals with salary increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED