Mortgage Closing Manager
TexasBank•Fort Worth, TX
•Onsite
About The Position
The Mortgage Collections Manager will be responsible for overseeing all aspects of mortgage collections operations. This includes managing a team of collections specialists, ensuring compliance with regulations, implementing effective collection strategies, and maintaining high levels of customer service.
Requirements
- Highschool Diploma required.
- Minimum of 1 year of experience in customer service and collections management within the banking or financial industry.
- Strong knowledge of collections practices, federal and state regulations, and industry standards.
- Excellent leadership, communications, and team-building skills.
- Proficiency in using collection software and Microsoft Office applications.
Nice To Haves
- Associates degree in business, finance, or a related field.
- Prior supervisory experience is preferred.
Responsibilities
- Lead, mentor, and manage a team of mortgage collections specialists.
- Provide guidance, support, and training to ensure effective collections practices and adherence to bank policies and procedures.
- Develop and implement comprehensive collections strategies specific to mortgage accounts.
- Analyze delinquent accounts, initiate collection activities, and negotiate payment arrangements while maintaining a customer-centric approach.
- Ensure strict adherence to all regulatory requirements, including but not limited to the Fair Debt Collection Practices Act (FDCPA), Real Estate Settlement Procedures Act (RESPA), and other relevant regulations governing mortgage collections.
- Establish and monitor key performance indicators (KPIs) to evaluate the effectiveness of collections efforts.
- Analyze data and develop action plans to optimize collection processes and enhance team performance.
- Oversee the handling of customer inquiries, complaints, and escalations related to mortgage collections.
- Strive to maintain positive customer relationships while resolving issues in a timely and professional manner.
- Prepare regular reports on collections activities, account statuses, and performance metrics.
- Maintain accurate records and documentation of collection efforts for audit and compliance purposes.
- Other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
