Mortgage Closing - Lead

First National Bank•Omaha, NE

2d•$47,613 - $78,560•Hybrid

About The Position

This role serves as the Subject Matter Expert (SME) for the Closing Team, assisting the department manager with planning, prioritizing, monitoring, and reporting work. The Lead is an escalation point for complex files and production system issues and conducts system testing for new software platform releases to support compliance and workflow efficiency. The role manages daily operational reports and assignment queues, helps allocate team resources, supports complex closing matters, performs second-level reviews of Closing Disclosures, and provides backup on the closing desk as needed. It also supports system and process improvements, including testing Encompass releases, troubleshooting production issues, maintaining the procedure manual, coordinating team PTO coverage, and partnering with the Disclosure Desk lead. The incumbent is expected to communicate effectively, maintain professional and respectful working relationships, meet regulatory and closing deadlines, attend work regularly and predictably, and comply with bank policies, laws, regulations, and applicable BSA/AML requirements. The anticipated work arrangement is hybrid, with in-person collaboration three days per week and remote flexibility two days per week, subject to change based on business needs.

Requirements

High school diploma.
3–5 years of mortgage disclosure and closing experience.
Excellent working knowledge of the Encompass loan origination system and mortgage regulations, including TRID, RESPA, and TILA.
Excellent communication and technical troubleshooting skills.
Working knowledge of Microsoft Office products, with a strong emphasis on Excel.
Unrestricted work authorization; must not require future sponsorship.
Ability to adapt to changing circumstances, take accountability, think critically, demonstrate functional and technical capability, manage time to meet regulatory and closing deadlines, and maintain attention to detail.

Nice To Haves

Associate or bachelor's degree.

Responsibilities

Manage and review daily operational reports, including daily assignment queues, to ensure files are assigned fairly while accounting for complexity.
Ensure team resources are allocated effectively to complete daily functions and meet business needs.
Serve as the first point of contact for complex closing issues and provide operational guidance based on advanced knowledge of policies and procedures.
Adhere to policies and procedures and consult management on high-risk situations.
Perform second-level reviews of Closing Disclosures for accuracy and compliance.
Provide backup for the closing desk as needed to maintain capacity, periodically perform Closing work to understand the process and its pain points, and close employee mortgage loans.
Serve as a department resource regarding regulatory compliance.
Test Encompass platform releases and troubleshoot technical production issues.
Assist with developing, testing, and implementing system enhancements; report results and roadblocks and work toward resolving them.
Recommend continuous process improvements and manage updates to the procedure manual.
Manage team PTO coverage and delegate files to ensure continuous pipeline coverage.
Partner with the Disclosure Desk lead to provide backup coverage for that role.
Complete management-assigned projects in a timely manner and represent the team in meetings as requested.
Promote professional behavior, positive working relationships, and support for organizational values, goals, and strategic plans.
Communicate effectively in writing and verbally, and treat differing opinions with dignity and respect.
Define problems, establish facts, draw valid conclusions, and anticipate steps needed to resolve issues.
Maintain regular and predictable attendance in alignment with attendance guidelines.
Comply with bank policies, laws, regulations, and applicable BSA/AML requirements; complete required training on time and report compliance issues and violations according to FNBO guidelines.