Mortgage Business Development Specialist
About The Position
The Retail Mortgage Business Development Specialist is an in‑field, relationship‑driven role designed to expand residential mortgage opportunities through the Retail Bank branch network. This position spends the vast majority of time onsite at assigned branches, partnering directly with branch leadership and frontline staff to educate, coach, and reinforce strategies for identifying customers who may benefit from residential mortgage financing solutions. The role is not responsible for personally originating mortgage loans. Instead, it serves as a critical connector between the Retail Bank and the centralized Mortgage Origination team, ensuring qualified customer opportunities are consistently identified, positioned appropriately, and referred for pre‑qualification, application, and fulfillment. A successful incumbent brings prior experience as a retail mortgage loan officer, a deep understanding of mortgage products and processes, and a strong ability to influence without direct authority.
Requirements
- Prior experience as a Retail Mortgage Loan Officer with hands‑on origination responsibility
- Comprehensive understanding of residential mortgage products, processes, and customer lifecycle
- Strong knowledge of regulatory requirements impacting mortgage referrals and origination
- Proven ability to educate, coach, and influence frontline teams
- Excellent interpersonal, presentation, and communication skills
- Ability to work independently in a highly field‑based environment
Nice To Haves
- Experience partnering with retail branch networks or consumer banking teams
- Demonstrated success in mortgage business development or branch activation roles
- Familiarity with centralized or consumer‑direct mortgage operating models
- SAFE Act registration (or ability to maintain registration, as applicable)
Responsibilities
- Spend the majority of working time in assigned Retail Bank branches
- Build strong working relationships with branch managers, assistant managers, and frontline staff
- Serve as the primary mortgage subject‑matter expert supporting branch‑based customer conversations
- Train and educate all branch personnel on mortgage fundamentals, product overviews, customer profiles best suited for residential mortgage solutions, and effective discovery questions and needs‑based referral conversations
- Reinforce compliant, customer‑centric sales behaviors aligned with Bank standards
- Provide ongoing coaching, refreshers, and reinforcement based on observed needs
- Support branch teams in identifying customer opportunities across purchase, refinance, construction, and portfolio lending needs, and life events such as relocation, family growth, or financial restructuring
- Guide branch staff on proper handoff of opportunities to the centralized mortgage origination team
- Ensure referrals are well‑positioned and include appropriate customer context
- Act as a liaison between Retail Banking and the Mortgage Origination team
- Collaborate with mortgage leadership to align on priorities, programs, and feedback
- Support smooth transition of customers from branch introduction through application and fulfillment
- Track branch engagement activity and referral trends
- Identify gaps in knowledge, execution, or opportunity capture
- Provide feedback and recommendations to Retail and Mortgage leadership to enhance results
Benefits
- Fair, competitive, and market-informed pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
