Mortgage Banker

Morgan Stanley • Dallas, TX

21h • $85,000 - $190,000

About The Position

Morgan Stanley Private Bank, National Association (MSPBNA), a division of Morgan Stanley Wealth Management, is seeking a Mortgage Banker for its Morgan Stanley Home Loans team. The Mortgage Banker supports Financial Advisors and their clients throughout the mortgage origination process, serving as the single point of contact and delivering suitable mortgage solutions and a seamless experience from application through closing. The role calls for a subject matter expert in jumbo mortgages and complex income and assets, comfortable engaging with affluent clients and their advisors. The position may be based in a Wealth Management Branch Office or in Dallas, Texas; Tempe, Arizona; or Purchase, New York.

The Mortgage Banker provides mortgage and credit guidance for high-net-worth clients, analyzes finances and documents, coordinates with business partners to progress loans to closing, and manages a complex pipeline that may include Ultra High Net Worth and Private Wealth Management transactions. The role also includes supervising and developing Associate Mortgage Bankers, managing escalations and client communications, and ensuring compliance with banking regulations and company policies.

Morgan Stanley describes a collaborative, supportive work environment and says it offers comprehensive employee benefits and perks. Compensation varies by level and location. For New York, the stated expected base pay range is $85,000–$140,000 per year for AVP and $110,000–$190,000 per year for Vice President; total compensation may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentives, and sponsored benefit programs.

Requirements

• At least 10 years of Wealth Management or Private Bank mortgage lending experience.
• Currently hold a Vice President (or equivalent) position or higher.
• High school diploma or equivalent.
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (NMLS) as a mortgage loan originator.
• Established track record of developing and maintaining client relationships.
• Extensive knowledge of mortgage products and client service.
• In-depth knowledge of consumer mortgage lending compliance regulations and laws, including fair lending, privacy, RESPA, and TRID.
• Strong written and verbal communication and interpersonal skills.
• Self-starter with a strong sense of ownership and the ability to manage time, prioritize, and plan.
• Proficiency with systems for accurate reporting and tracking, including Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to achieve high levels of client and Financial Advisor satisfaction.

Nice To Haves

• Subject matter expertise in jumbo mortgages and complex income and assets.
• Comfort and experience engaging with affluent clients and their advisors.
• High energy, ownership, and a collaborative, proactive approach.

Responsibilities

• Serve as the primary point of contact and subject matter expert for clients and internal and external partners, including Financial Advisors, clients, and Private Bankers.
• Consult on credit risk for high-net-worth clients and advise on appropriate and available mortgage products and pricing.
• Analyze client finances and recommend tailored loan products and other financial solutions.
• Manage client, Financial Advisor, and Private Banker expectations and communications.
• Coordinate with and oversee internal and external partners, including underwriting and credit risk, to support timely closings.
• Obtain, analyze, and validate loan-processing documents, including income, asset, credit, appraisal, insurance, and title documents, to satisfy underwriting conditions and support product or pricing negotiations.
• Make decisions on Conditional Pre-Approval Letters within the policy framework and identify applicable lending guidelines and approval conditions.
• Act as the primary escalation point for loans in process, provide alternative solutions, escalate when appropriate, and de-escalate situations as needed.
• Manage inbound and outbound queues, call campaigns, bank initiatives, and client follow-up.
• Manage a complex mortgage pipeline, including Ultra High Net Worth and Private Wealth Management transactions.
• Supervise Associate Mortgage Bankers, assess performance, hold employees accountable, and recommend advancement, compensation, or performance-management actions to the Mortgage Banker Manager.
• Provide training and guidance to Associate Mortgage Bankers, partners, and peers as appropriate.
• Ensure compliance with banking regulations and company policies.
• Meet individual and organizational loan production goals while maintaining a client base and supporting high levels of client and Financial Advisor satisfaction.
• Proactively manage loan escalations to support timely resolution and a positive client experience.

Benefits

• Comprehensive employee benefits and perks
• Commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages may be part of total compensation
• Morgan Stanley-sponsored benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED