Mortgage Assistant

Maine State Housing Authority•Augusta, ME

3d•Onsite

About The Position

The Mortgage Assistant is the primary contact for consumer inquiries and provides administrative functions for the department. This role involves providing program information, processing mail, preparing financial documents, managing original notes, monitoring the loan pipeline, handling final documents, attending meetings, conducting rate surveys, and representing the organization at outreach events. The position requires strong organizational skills, attention to detail, and proficiency in Microsoft 365.

Requirements

Familiarity and experience with mortgage loan documents
Strong organizational skills
Demonstrated high degree of accuracy and attention to detail
Ability to communicate effectively, both orally and in writing
Excellent telephone skills
Intermediate user of Microsoft 365 including Word and Excel
Ability to think and act independently and take initiative
Ability to develop new ideas and communicate them clearly to management
Ability to multi-task, and work with minimal oversight
Ability to complete registry reviews and identify issues pertaining to security instruments and chain of title
Ability to generate and export reports from Loan Tracking & Single Family
Strong PC skills using various software (spreadsheet, word processing, database)

Nice To Haves

Education and a minimum of two years of experience working in an administrative role is preferred.

Responsibilities

Provide program information to consumers and partners via telephone, walk-ins, and email.
Process incoming and outgoing mail for the Homeownership Department.
Prepare invoices, check requests and purchase orders.
Process original note transactions including checking in, securing, inventorying, and mailing original notes.
Assist in monitoring the loan pipeline, including processing reservation revision and extension requests, running audits, referring pre-closing documentation, checking in loan files, performing data entry and quality control, and assembling files for transit.
Monitor eDocs post purchase reports and save final documents.
Search online for collateral documents and save them.
Attend monthly staff meetings and take minutes.
Conduct weekly Rate Surveys and distribute results.
Represent MaineHousing at outreach events and trade shows.
Other duties as assigned.