Mortgage Advisor - Tukwila Financial Center

Boeing Employees' Credit Union•Tukwila, WA

22d•$45,030•Onsite

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE Base Pay Rate: $21.65 hourly Incentive Compensation: Uncapped, varies based on individual performance Transition Package During Ramp up Uncapped earning potential aligns with market benchmark. The realistic potential earnings are in the low six-figures (depending on markets served).

Requirements

Bachelor’s degree or equivalent work or education related experience.
Two years of experience in mortgage loan production, including conventional, FHA, and VA products.
Two years of mortgage loan sales experience, and/or consultative sales experience in financial services or a financial institution required.
Compliance with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).

Nice To Haves

Ability to take initiative and be self-motivated.
Effective relationship management, problem resolution and customer service skills.
Strong sales, prospecting and follow-up skills.
Excellent interpersonal skills to ensure issues are handled in a fair and consistent manner.
Ability to contribute both independently and as a team member in multi-priority fast paced environment.
Proficient with Microsoft Office Products.
Excellent time management skills.
Ability to adapt to evolving work priorities.
Excellent verbal and written skills to effectively communicate.
Proficient math skills, with a high degree of accuracy.
Ability to perform complex income analysis.
Ability to exercise confidentiality and discretionary judgment.
Ability to use discretion in decision making and sound judgment in problem solving.
Ability to adapt to change within working responsibilities, be it internal, market or regulatory driven.

Responsibilities

Serve as the primary point of contact for mortgage products, services, and processes—supporting members from application through funding with clarity and confidence.
Deepen and retain mortgage relationships by listening closely, understanding financial goals, delivering tailored solutions, and following through every step of the way.
Contribute to individual and team goals by enhancing the member experience, supporting referral generation, and collaborating across centers and branches.
Maintain and expand mortgage referral relationships with members, employees, business development managers, and third-party partners.
Mentor and coach branch and center teams to identify mortgage opportunities, improve processes, and confidently serve member needs.
Share knowledge with Member Consultants and Managers on mortgage identification, servicing, and continuous process improvement.
Actively participate in community organizations and events to generate new mortgage business, deepen relationships, and educate others about BECU’s mortgage solutions.
Work with members to negotiate loan terms and conditions while aligning with credit union policies and procedures.
Review loan files using automated underwriting systems, correct deficiencies when possible, and partner with underwriters on non-approved loans.
Stay current on federal and state lending regulations—especially mortgage and home equity—and support staff awareness of compliance updates.
Maintain thorough knowledge of mortgage and consumer loan offerings to generate leads and recommend appropriate solutions.
Understand loan origination systems (LOS), underwriting, processing, guidelines, and tracking tools to coach and support consultants effectively.
Build strong partnerships with mortgage and internal departments to enhance the member experience and improve production outcomes.
Keep informed on mortgage industry trends and local real estate market developments.
Generate new mortgage relationships through proactive prospecting and lead generation.
Serve as an escalation point for member issues, ensuring concerns are addressed thoughtfully and effectively.
Maintain open, effective communication with credit union employees to support shared goals and coordinated efforts.
Contribute to ongoing process and service quality improvements in support of credit union objectives.
Perform additional duties as assigned to support team and organizational success.