Mortgage Administrator

Manulife • Waterloo, ON

7d • CA$43,875 - CA$73,125 • Remote

About The Position

Primarily responsible for the administering of routine residential mortgage portfolio from new loan inception to instructions to notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

Requirements

• General knowledge of residential mortgage business and mortgage underwriting practices.
• Knowledge of mortgage-related provincial legislation
• Sound knowledge of MS Office programs, such as Word and Excel

Nice To Haves

• Previous Banking experience is an asset
• Excellent customer service skills
• Strong interpersonal skills
• Excellent written and oral communication skills
• Proven organization and time management skills
• Strong attention to detail
• Ability to work in a high-volume, fast-paced environment
• Ability to understand and correctly interpret legal mortgage documents
• Strong Team player
• Willing to work flexible hours during peak season.

Responsibilities

• Set up and administer new mortgage business, including processing related financial transactions, while following bank policies and standards for required information and documentation.
• Address routine queries and promptly respond to and resolve inquiries from internal partners, providing excellent customer service and maintaining collaborative relationships with internal departments.
• Apply strong decision-making and problem-solving skills to influence decisions and maintain accountability for workload and responsiveness, ensuring expectations and standards are met or surpassed in a timely manner.
• Contribute to the team by supporting urgent deadlines, handling unexpected increased volumes, and liaising with the Mortgage Origination and Sales Teams.
• Identify continuous improvement opportunities, share ideas for enhancements and efficiencies, and assist with their implementation.
• Ensure the client experience is a priority.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy
• wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed