Mortgage Administrative Assistant

U.S. Bank • Cincinnati, OH

1d • $20 - $23 • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. This role requires working from a U.S. Bank location three (3) or more days per week. The Mortgage Administrative Assistant provides a broad range of administrative and operational support to assigned managers and the mortgage team, including direct support to a Regional Manager. Responsibilities include coordinating meetings, presentations, and travel arrangements; composing correspondence and maintaining documentation; and supporting special projects as needed. The role collects and interprets data to produce reports and routinely utilizes Microsoft Office tools, including Excel for formatting, filtering, and formula-based tracking, and PowerPoint for creating professional presentations. This position plays a key role in supporting recruiting and onboarding activities, assisting with candidate coordination, new hire processes, and related administrative tasks to ensure a seamless experience. The individual is expected to manage multiple requests simultaneously, prioritize tasks effectively, and meet established deadlines while proactively seeking clarification when priorities or timelines are unclear. Strong organizational skills, attention to detail, and the ability to collaborate across teams are essential.

Requirements

• High school diploma or equivalent
• Typically two to four years of experience in administrative and support staff activities
• Well-developed reading, writing and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Demonstrated administrative and clerical skills
• Ability to identify and resolve exceptions and to interpret data
• Effective verbal and written communication and grammatical skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Proficiency in Microsoft Excel, including formatting, filtering, and use of formulas
• Experience creating and delivering professional PowerPoint presentations
• Strong organizational skills with the ability to prioritize tasks and proactively seek clarification when deadlines are unclear
• Proven ability to manage multiple requests simultaneously while meeting established deadlines

Nice To Haves

• Prior mortgage or banking industry experience a plus

Responsibilities

• Coordinating meetings, presentations, and travel arrangements
• Composing correspondence and maintaining documentation
• Supporting special projects as needed
• Collecting and interpreting data to produce reports
• Utilizing Microsoft Office tools, including Excel for formatting, filtering, and formula-based tracking, and PowerPoint for creating professional presentations
• Supporting recruiting and onboarding activities, assisting with candidate coordination, new hire processes, and related administrative tasks
• Managing multiple requests simultaneously
• Prioritizing tasks effectively
• Meeting established deadlines
• Proactively seeking clarification when priorities or timelines are unclear

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED