Mortgage Administrative Assistant

Qualstar Credit Union • Bothell, WA

24d • Onsite

About The Position

At Qualstar Credit Union, we're more than a financial institution – we're a member-focused, not-for-profit organization dedicated to helping people achieve their financial goals. Headquartered in Bothell, WA, our 130 employees proudly serve more than 60,000 members and are passionate about delivering exceptional service and building lasting relationships. We're looking for a detail-oriented, organized, and service-minded Mortgage Administrative Assistant to join our Mortgage Lending team. If you enjoy working behind the scenes to keep processes running smoothly, thrive in a collaborative environment, and want to build a career in mortgage lending, we'd love to hear from you.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, administrative support, data entry, banking, lending, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines with minimal supervision.
• Proficiency with Microsoft Office (Outlook, Word, and Excel) and comfort learning new software systems.
• Ability to obtain and maintain a Notary Public commission and registration as a Mortgage Loan Originator (NMLS) in accordance with S.A.F.E. Act requirements.

Nice To Haves

• Experience working in a financial institution, mortgage, real estate, or lending environment.
• Familiarity with mortgage servicing, loan origination processes, or regulatory compliance requirements.

Responsibilities

• Supporting mortgage servicing functions, including escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintaining mortgage-related records, including hazard and flood insurance documentation.
• Assisting with investor and industry-related processes, including MERS registrations, eNote transfers, and secondary market requirements.
• Partnering with Mortgage Loan Originators to gather documentation, order appraisals, and help prepare loan files for processing.
• Responding to member and internal inquiries regarding mortgage products and loan servicing.
• Maintaining accurate records across multiple systems and ensuring compliance with lending regulations and internal procedures.
• Preparing reports and completing administrative tasks within established deadlines and service standards.

Benefits

• Medical, dental, and vision insurance
• Generous paid vacation and sick leave
• Up to 11 paid federal holidays annually
• Employee assistance and wellness resources
• 401(k) contributions made on your behalf, plus matching options
• Employee loan discounts
• Free parking
• Relaxed dress code (jeans and tennis shoes welcome)
• Access to Bothell headquarters amenities, including a game room, quiet room, latte maker, and nearby walking and biking trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED