Mortgage Account Manager

Lendz Financial

11h•Remote

About The Position

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech-based solutions. The company emphasizes a modern, customer-centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Lendz is committed to delivering a world-class experience for its broker partners, streamlining the lending process from application to closing. The company's core values are Thrive Together, Act Like an Owner, and Exceed Expectations, fostering a collaborative, high-performance culture. Lendz is Great Place to Work certified and recognized as a Scotsman Guide Top Workplace. This role is for a sharp, proactive, and customer-obsessed Account Manager to join a high-performing remote team, focusing on delivering exceptional white glove service in the non-QM space. The Account Manager will be the primary contact for brokers and internal teams, ensuring loans progress quickly, questions are answered professionally, and all stakeholders feel supported. This is a fully remote role, with occasional travel to the Fort Lauderdale, Florida headquarters potentially required for training.

Requirements

1–3+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).
Tenacious follow-up skills — you don’t let things sit.
Excellent verbal and written communication.
Polished, poised, and professional — especially under pressure.
Organized and deadline-driven with a “whatever it takes” mindset.
A growth mindset and hunger to learn the business deeply.

Nice To Haves

A customer experience nerd — someone who obsesses over delighting clients.
A team collaborator who can work independently but thrives in partnership.
A fast learner who connects the dots quickly and asks smart questions.
A doer who communicates early, often, and with confidence.

Responsibilities

Deliver white glove service from submission through close.
Keep brokers in the loop with timely, clear, and professional updates.
Build trust by responding accurately and taking initiative to resolve issues.
Manage active loan pipelines alongside Account Executives and Underwriters.
Sort and convert conditions within 24 hours.
Keep Salesforce and internal systems meticulously updated.
Stay one step ahead by anticipating questions and sending proactive follow-ups.
Represent Lendz with polish — both verbally and in writing.
Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.
Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast.
Absorb training, tools, and tech that make you (and our process) better.
Share ideas that improve efficiency, elevate service, and enhance the broker journey.