Mortgage Operations Manager

Equity Resources, Inc • Columbus, OH

2d • Hybrid

About The Position

The Operations Manager at Equity Resources is a senior leadership role responsible for the end-to-end operational performance of multiple mortgage production and support departments. This role provides strategic direction, leadership, and accountability across operations to ensure scalability, compliance, efficiency, and exceptional service outcomes in a high-volume environment.

The Operations Manager serves as the operational leader over key departments, directly managing department leaders and driving continuous improvement across people, processes, technology, and performance. The ideal candidate brings recent mortgage industry operations experience, a strong command of regulatory compliance, and a mindset that embraces AI enabled solutions, automation, and innovation to modernize operations.

Requirements

• Bachelor's degree in Business, Management, Finances, Administration, or equivalent mortgage industry experience.
• 5+ years of recent mortgage operations experience, with demonstrated leadership over multiple departments.
• Comprehensive knowledge of residential mortgage processing, underwriting, disclosure, closing and funding procedures.
• Strong familiarity with conventional and government loan programs (FHA, VA, USDA), as well as regulatory and investor compliance requirements.
• Experience with an electronic Loan Origination System (LOS) is required, Encompass experience is preferred.
• Ability to analyze operational data and translate insights into actionable improvements.
• Strong understanding of workflow optimization, and automation, leveraging/implementing AI-driven technologies, while demonstrating an AI adoption mindset.
• Strategic, execution-focused leader with confidence in decision-making and ability to lead teams through change.
• Exceptional communication skills across all levels of the organization.
• Demonstrates a high level of integrity, confidentiality, and accountability.
• Ability to operate independently while collaborating effectively with executive leadership.
• Fueled by passion and a competitive drive to excel.

Responsibilities

• Provide strategic and operational leadership across mortgage operations, including Processing, Underwriting, Disclosure, Closing/Funding, and Training & Process Improvement.
• Partner with executive leadership to align operational strategy with company growth goals, regulatory expectations, and market conditions.
• Lead, coach, and develop department leaders, fostering a culture of accountability, collaboration, professional growth, and continuous improvement.
• Oversee workforce planning and talent strategy, including staffing, onboarding, cross-training, performance management, and succession planning.
• Own and continuously improve end-to-end operational workflows from disclosure through funding, driving efficiency, quality, compliance, and an exceptional borrower experience.
• Lead change management initiatives related to process improvements, regulatory changes, and system or technology enhancements.
• Ensure operational compliance with federal, state, and investor guidelines, partnering with Compliance and Quality Control to mitigate risk and implement corrective actions.
• Analyze operational performance metrics and KPIs to drive data-informed decisions related to productivity, capacity planning, and process optimization.
• Champion the adoption of technology, automation, and AI-enabled tools, promoting innovation while ensuring solutions meet compliance, security, and audit standards.
• Serve as a key liaison across operations, sales, compliance, quality control, IT, and executive leadership to resolve complex issues and support enterprise-level initiatives.
• Perform other duties as assigned.

Benefits

• Candidates local to Central Ohio will be asked to work a structured hybrid schedule and can enjoy our corporate office in Newark’s historic downtown square. (Remote work is available for candidates located outside of Central Ohio).
• Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
• Join a stable, employee-focused company that’s been growing since 1993.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees