Mortgage Operations Specialist
About The Position
At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards. The Mortgage Operations Specialist is responsible manage loan files from setup through post-closing, including ordering third-party services, handling investor suspensions, fundings, invoices, and appraisal collections, and completing verbal verifications. Oversees MERS registration, first payment collection, and post-closing tasks such as shipping, document tracking, and fee processing, while ensuring compliance, accurate final documentation, and quality control on all boarded loans.
Requirements
- High School diploma required
Nice To Haves
- College Degree preferred
Responsibilities
- Set up and manage all loan files, including ordering appraisals, title, flood, fraud, and CAIVRS
- Maintain appraiser relationships and coordinate required third-party services
- Manage investor suspensions, invoices, and reconciliation (RECON)
- Handle appraisal collections and follow-up
- Process investor fundings and complete verbal verifications on all loan files
- Complete MERS registration and transfers
- Collect and track first payments not handled by investors; send borrower notifications
- Oversee post-closing/shipping process
- Coordinate with title companies, scan and organize files in Encompass
- Transfer PMI/flood policies, mail notes, and pay applicable fees (FHA, VA, buydowns)
- Track and fulfill final document requirements for all investors; review for accuracy and maintain records
- Process adverse actions, including disclosures for withdrawn or denied loans
- Perform quality control on shipped loans to ensure proper boarding
- Handle additional administrative duties, including mail distribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
