Mortgage Operations Specialist

Silverton Mortgage•Atlanta, GA

22h•$45,000 - $50,000•Hybrid

About The Position

At Silverton Mortgage, our team members recognize that home loans are as unique as the people who seek them and work closely with borrowers to find the right program to fit their specific needs. We are guided by the strong belief that communication is key, which is why we take pride in helping home buyers through the entire loan process, from application to closing, managing all aspects in-house. We take pride in giving back to the community which is why we started the Silverton Foundation with the mission to provide a mortgage and rent assistance program to help reduce financial and emotional burdens, allowing parents to focus on their child’s health. Our goal is that when their child is ready to return after the crisis, their home and loved ones are waiting. Earned 2022 & 2024 Top Workplaces Culture Excellence recognition for Innovation, Work-Life Flexibility, and Compensation & Benefits issued by Energage and USA Today. Recognized in Atlanta Business Chronicle for multiple years as one of the Best Places to Work, and as a Top Workplace in both the Atlanta Journal-Constitution and Charlotte Observer. Competitive pay and benefits, 401k match, 10 holidays, PTO, Volunteer Time Off. JOB SUMMARY The Operations Specialist III assists the Underwriting and Closing department . This position is responsible for reviewing mortgage loan files for accuracy and assisting in correctly and efficiently taking a file to its completion .

Requirements

High school diploma or equivalent required
1 year of mortgage experienc e
Excellent written and verbal communication skills along with solid computer skills.
Analytical thinker and consultative mind to support both team members and managers in all areas of the business.
Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.
Willing to learn, industrious, determined, and assertive.
Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.
Strong people skills with ability to interact with all internal teams and external customers.
Must be able to maintain sensitive and confidential information.
Diligence to ensure tasks are completed thoroughly and on time.

Nice To Haves

Processing or underwriting experience preferred.

Responsibilities

File Maintenance Confirm s completeness of system data related to contract, closing screens, document delivery dates, and file event dates
R esponsible for adding, updating, or clearing conditions within the company loan operating system.
I ssue s the clear to close in the loan operating system.
Assign s due out dates for new loan submissions and conditions based on published turn times ; a ssign files to the Underwriting team
Provide s status of failed audits to ensure responsible party can complete timely resolution of audit deficiencies
Auditing Reviews new loan file s for quality and minimum submission standards
Identif ies and interpret s post-closing failed loan document messages
Maintain s an overall error percentage of less than 15%
Review s and maintain s documentation according to required standards
Complete s a thorough checkdown of final approved loans
Co n ducts random quality control checks of loans at various stages (Processing, Underwriting, Closing) to ensure compliance with department standards