Mortgage Operations Specialist

Clayton•Silverton, TX

About The Position

The Operations Specialist III assists the Underwriting and Closing department. This position is responsible for reviewing mortgage loan files for accuracy and assisting in correctly and efficiently taking a file to its completion.

Requirements

High school diploma or equivalent required.
1 year of mortgage experience.
Processing or underwriting experience preferred.
Excellent written and verbal communication skills along with solid computer skills.
Analytical thinker and consultative mind to support both team members and managers in all areas of the business.
Goal-oriented, self-motivated with the capacity to meet and exceed assigned goals.
Willing to learn, industrious, determined, and assertive.
Excellent organizational skills and the ability to multitask to complete a wide variety of tasks.
Strong people skills with ability to interact with all internal teams and external customers.
Must be able to maintain sensitive and confidential information.
Diligence to ensure tasks are completed thoroughly and on time.

Responsibilities

File Maintenance Confirms completeness of system data related to contract, closing screens, document delivery dates, and file event dates.
Responsible for adding, updating, or clearing conditions within the company loan operating system.
Issues the clear to close in the loan operating system.
Assigns due out dates for new loan submissions and conditions based on published turn times; assign files to the Underwriting team.
Provides status of failed audits to ensure responsible party can complete timely resolution of audit deficiencies.
Auditing Reviews new loan files for quality and minimum submission standards.
Identifies and interprets post-closing failed loan document messages.
Maintains an overall error percentage of less than 15%.
Reviews and maintains documentation according to required standards.
Completes a thorough checkdown of final approved loans.
Conducts random quality control checks of loans at various stages (Processing, Underwriting, Closing) to ensure compliance with department standards.