Mortgage Operations Support Specialist - Funding Reconciliation

Citi • O’Fallon, MO

2d

About The Position

This position researches all channels Originations ledger outages and resolves or escalates customer and/or financial impacting outages. This could include interacting with closing agents, escrow companies and internal departments. This position helps to identify if CD corrections are needed and route to correct team. The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Requirements

• Minimum of 1-2 years mortgage origination/servicing experience and working knowledge of mortgage loan documents (including Closing Disclosure, Note, Appraisal/Inspection reports, and Initial Escrow Account disclosures)
• Prior Closing experience as well as working knowledge of loan originations and servicing systems (including Empower, Citilink, Document Repository, Batch Doc Exporter, and Full Suite/Recon Frontier)
• Proficient in Microsoft Office Suite (specifically Excel, Word, and Access)
• Excellent technical and data entry skills, including utilizing a 10-key touchpad
• Prior accounting experience and demonstrated knowledge and understanding of basic accounting principles
• Prior knowledge of legal, regulatory, investor, and CMI guidelines
• Extreme attention to detail and very strong analytical skills to research issues and determine appropriate resolution
• Effective verbal and written communication skills are a must due to the immense internal and external customer contact in all of the job functions
• Proven ability to meet or exceed established productivity, development and quality measures with minimal supervision and a desire for advancement opportunities
• Ability to identify and implement new techniques and procedures that enhance efficiency procedural and creatively solve problems
• Ability to identify training deficiencies and develop appropriate solutions to pass along to department management
• Excellent influencing and relationship management skills

Responsibilities

• Reconcile Retail, Correspondent, Home Equity and Private Bank loans-in-process general ledger discrepancies after Empower close-off. Also reconcile closing cost and subsidy receivable ledger accounts.
• Research complex general ledger outages to determine correct path to resolution as well as research/resolve issues from closing agents related to post-close discrepancies identified.
• Identify, validate issues and take the necessary steps to resolve in a timely manner. This will require interaction with internal and external resources to include Closing Agents, Escrow Companies and a large variety of internal departments.
• Independently deliver timely and accurate resolution to escalated loan issues which are of a complex nature while maintaining turn times.
• Identify trends in loans-in-process discrepancy root causes (whether internal or external) and recommends solutions.
• Manage all incoming emails from internal and external sources to our department inboxes.
• Prioritize, multitask and be very organized to handle the incoming volume of communications.
• Treat all inquiries with a sense of urgency and route the communications quickly and correctly for resolution.
• Research complex Correspondent Post Purchase issues to determine correct resolution path and research/resolve issues from Correspondents and various internal departments related to post-purchase discrepancies identified.
• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making.
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals.
• Assist immediate manager with team motivation and performance monitoring.
• Mentor associates to improve individual performance.
• Consistently achieve individual and team performance targets under little to no direct supervision.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees