Manager, Mortgage Closing & Funding

AmeriCU Credit Union • City of Rome, NY

6d • $66,965 - $83,706

About The Position

The Manager, Mortgage Closings & Funding plays a critical leadership role in ensuring a seamless, compliant, and high‑quality mortgage closing, funding, delivery, and construction process. This role leads and develops operational teams while driving efficiency, accuracy, and exceptional service aligned with the Credit Union’s mission and strategic goals. The Manager partners cross‑functionally to support operational excellence, risk mitigation, and continuous improvement.

Responsibilities

• Lead, coach, and develop teams across Closing, Funding, Delivery, and Construction
• Monitor performance, provide feedback, and ensure high‑quality member, partner, and vendor service
• Promote the Credit Union’s mission, values, and MVP 1‑Team culture
• Oversee preparation and review of closing documents to ensure accuracy and compliance
• Ensure loans are closed, funded, and delivered within service level standards
• Implement process improvements to enhance efficiency and quality
• Oversee post‑closing activities, investor delivery, and securitization
• Manage suspense items and ensure loans meet investor and compliance requirements
• Ensure adherence to all regulatory and internal compliance standards
• Review loan data, documents, and fees for accuracy
• Partner with AVP, Mortgage Operations and Accounting on reporting, reconciliation, and operational improvements
• Lead development and oversight of construction administration processes
• Drive change management and risk mitigation efforts

Benefits

• Competitive Medical, Dental & Vision coverage
• Generous Health Savings Account contribution (with HDHP enrollment)
• Paid Holidays
• Paid Time Off — Personal, Sick, and Birthday Time Off
• Employee Appreciation Events
• 401(k) with employer match (after 1 year of service)
• Employee Assistance Program
• Tuition Reimbursement for full‑time employees (after 1 year of service)
• Life Insurance & AD&D for full‑time employees at no cost
• Enhanced Short‑Term Disability at no cost to you

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees