Morning Lobby Security Officer – High-Rise Office Building (STX 2 DIV 1)

United Protective Services•Houston, TX

15h•Onsite

About The Position

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed. We are currently hiring a highly professional, dependable, and customer-service-oriented Security Officer to provide lobby security at a high-rise office building in the Houston 77079 area. This is a high-visibility, customer-facing position. The Lobby Officer will serve as the first point of contact for tenants, visitors, vendors, and guests during overnight hours. Because of the high-profile nature of this property, professionalism in appearance, communication, conduct, and customer service is non-negotiable. The ideal candidate understands that working in a high-rise lobby requires more than simply maintaining a security presence—it requires the ability to represent the property and security company professionally during every interaction. Previous high-rise lobby, concierge, or Class A office security experience is highly desired.

Requirements

Minimum 1 year of professional security experience
High school diploma or equivalent
Valid driver’s license
Reliable transportation to and from work
Exceptional verbal and written communication skills
Strong customer service skills and a professional approach to tenant and visitor interactions
Professional appearance and demeanor at all times
Ability to remain alert, attentive, and engaged throughout the entire overnight shift
Strong judgment and ability to professionally de-escalate situations when necessary
Ability to follow detailed site procedures and security protocols

Nice To Haves

Previous high-rise lobby, concierge, or Class A office security experience is highly desired
MUST live within 20 miles of site – 77079

Responsibilities

Maintain a professional, visible, and attentive security presence in the building lobby
Greet and assist tenants, visitors, vendors, and guests in a courteous and professional manner
Monitor and control lobby access in accordance with property procedures
Verify identification and follow visitor access and check-in procedures
Provide directions and general assistance to tenants and visitors when needed
Monitor CCTV, access control systems, and lobby activity
Respond promptly and professionally to security concerns, incidents, and service requests
Maintain a calm and professional demeanor when addressing difficult situations
Communicate effectively with tenants, property management, vendors, and fellow security personnel
Complete clear, accurate, and timely Daily Activity Reports and incident reports using company software
Enforce property rules and security procedures consistently and professionally
Maintain a clean, organized, and professional security desk and lobby presence