About The Position

The Master Technician performs vehicle repair and maintenance in accordance with dealer and factory standards, building customer loyalty by earning trust and ensuring confidence in AutoNation as a caregiver for vehicle safety and reliability. The role includes diagnosing and repairing vehicles, completing inspections and documenting work, coordinating with Parts and Service teams, and maintaining technical knowledge through factory bulletins and training. Success is measured by targeted production and Customer Satisfaction Index results.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of experience as an automotive technician.
  • Automotive technical training, varying based on store needs.
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver’s license and an acceptable, safe driving record that is maintained.
  • Passion for cars and customer service.

Responsibilities

  • Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately according to dealership and factory standards.
  • Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
  • Diagnose vehicle malfunctions and perform repairs when authorized by the customer.
  • Conduct multi-point inspections and recommend services to support vehicle safety and reliability.
  • Document work performed on each vehicle on the repair order.
  • Maintain an inventory of normal technician tools not inventoried by the Service department as special tools.
  • Stay current on factory technical bulletins and participate in factory-sponsored training as appropriate.
  • Provide an exceptional customer experience to drive loyalty.

Benefits

  • Competitive compensation.
  • 401(k) matching.
  • Health, dental, and vision insurance.
  • Maternity benefits.
  • Paid training and OEM certification support.
  • Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to discounts through YouDecide.
  • Opportunities for technician rate overrides and a longevity bonus based on tenure and certification.
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