Monument Processor Specialist

Service Corporation International•Fort Wayne, IN

1d•Onsite

About The Position

This position performs the administrative functions for the Monument Processing Center in support of our Funeral Directors, Family Service Counselors and Monument Sales Specialists. The overall objective is to ensure the highest quality services are provided to our clients at all times. Specifically, this position insures that monument and inscription orders are completed by coordinating activities with the cemeteries, vendors, customers and associates in a most efficient, timely and accurate manner.

Requirements

High School diploma or equivalent
Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity
Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required
Good written and oral communication skills
Clear and legible handwriting
High level of personal compassion, integrity and confidentiality
Problem solving skills
Ability to multi-task, set priorities and meet tight timeline and customer demands
Demonstrated attention to detail dealing in an industry that is very paper intensive
Driven to follow up on processes through to completion
Ability to work with a sense of urgency to complete orders in an efficient manner
Ability to work with minimal supervision

Nice To Haves

Bachelor’s degree in Business Administration or related discipline strongly preferred

Responsibilities

Work with the region to transition paper files and records to electronic recordkeeping systems
Adheres to compliance with Company standard operating policies and procedures for all functions
Manually review files and documents for accuracy and compliance
Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency
Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed
Maintains professional and cooperative relationships with clients and associates
Follow up on customer payments and insure compliance to M&I payment policy
Verifies payments of all accounts payable invoices
Controls receipt and deposit of cash payments
Reconciles all accounts
Processes same day check requests
Makes bank deposits
Collaborates and coordinates with all other departments within the business unit
Generates monthly reports for key performance indicators
Updates general price lists and approves monument contracts as necessary
Monitors document retention policies and disposes of expired documents in a secure manner