Montclair Campus Operations Assistant

L'Alliance New York•Montclair, NJ

2d•Onsite

About The Position

Join the Montclair Campus team of L’Alliance New York as an Operations Assistant and become the first point of contact for students, families, and members! In this role, you’ll gain hands-on experience across all campus activities, including Language Center programs (group classes, private lessons, corporate lessons, exams, and camps), preschool programs, and cultural events. You’ll provide confident, friendly, and informed responses to inquiries while identifying patterns and opportunities to enhance communication and improve campus operations. This is a perfect opportunity for someone who enjoys connecting with people, problem-solving, and contributing to a vibrant educational community. Regular hours are Tuesday – Friday, 4:00 PM – 8:00 PM, and Saturday, 8:45 AM – 5:45 PM, during class and preschool sessions. Schedules are subject to quarterly review. Additional hours can be worked on a voluntary basis with sufficient notice, within the 35-hour weekly limit.

Requirements

High School diploma required, Bachelor’s degree preferred or equivalent work experience.
Native-level English fluency; strong French language skills (verbal and written)
Exceptional communication and interpersonal skills
Outstanding customer service skills

Nice To Haves

You notice great (and not-so-great) customer service. You think your morning latte tastes best when poured by a happy, welcoming barista, and you’re excited to provide that same experience for our students.
You are an ace communicator. Your emails make people smile and you can explain just about anything to anyone.
You are a helper. You find it satisfying to help someone solve a problem and you’re willing to jump in wherever needed.
You are an organized multi-tasker who gets a thrill out of checking items off your to-do list.
You are curious, creative, and open to learning from mistakes.
You are tech savvy and comfortable learning new programs and tools quickly.
You have a passion for the French language and culture and want to share that passion with others.

Responsibilities

Greet and welcome clients and students, answering any questions they may have.
Respond to inquiries from students, parents, faculty, and staff in a timely and professional manner via phone and email.
Register students in person or by phone.
Perform general administrative tasks as needed.
Assist with office duties, including filing, photocopying, data entry, preparing rosters and certificates, and sending class confirmations.
Provide basic technical support for teaching staff.
Collaborate and assist colleagues as needed.
Maintain a clean, organized, and welcoming reception area.